Assistant Manager, Retail

Krispy Kreme•Lexington, VA

About The Position

The Assistant Manager partners with the General Manager to create an outstanding customer experience and support overall shop operations. The role fosters teamwork, develops team members’ abilities, and helps meet or exceed shop goals. It is also intended to build the Assistant Manager’s skills toward a future General Manager position. The Assistant Manager helps lead a customer-focused team through coaching and measurement; supports recruiting, hiring, training, onboarding, and dispute resolution; and maintains knowledge of products and promotions. The role also assists with accounting and inventory control, ensures shop equipment and resources are operational, maintains sanitation and cleanliness, and provides exceptional customer service in an inclusive environment. The position involves shop conditions that may include fluctuating temperatures and noise, non-air-conditioned production areas, and exposure to allergens such as nuts. Physical demands include exerting up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects. Travel requirements are 0–10%.

Requirements

High school diploma or equivalent.
Five years of experience in a food service or retail industry job.
At least two years of management experience.
Commitment to nurturing an equitable, unbiased culture where team members are empowered to express their originality.
Must be at least 18 years old.
Effective written and verbal communication skills.
Authorized to work in the United States without sponsorship.

Responsibilities

Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
Assist the General Manager with recruiting, hiring, training, onboarding, and dispute resolution for team members.
Maintain knowledge of products and current promotions.
Assist with in-shop accounting, including cash handling, corporate financial and operational reporting, counting and depositing revenues, and inventory control.
Ensure equipment and resources are operational for team members, including production equipment, POS systems, retail equipment, drive-thru, and processing equipment.
Maintain shop sanitation and cleanliness.
Provide exceptional customer service and nurture a culture where people feel welcomed and valued.