Assistant Manager

Hibbett•Union City, GA

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for achieving store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and provides outstanding customer service, assumes supervisory control when the Store Manager is absent, and is trained in Store Manager responsibilities. The position also supports personnel recruiting, training, evaluation, inventory and sales oversight, merchandising, ordering, scheduling, and general administration. The Assistant Manager guides employees and customers, directs staff in completing departmental responsibilities, monitors inventory movement and customer trends, and helps protect company assets and financial information through accurate internal controls.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keeping up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and accurately.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to complete departmental responsibilities and meet standards.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including helping customers as they enter the store and assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by maintaining effective internal controls and informing management or appropriate officials of potential fraud risks.
Perform general administrative duties and train in Store Manager responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and directing work, assigning tasks, and resolving problems.