Assistant Manager

Goldberg Companies/GCI Residential•Concord, NC

4d•Onsite

About The Position

The Assistant Manager at GCI Residential’s Legacy Concord apartment community in Concord, North Carolina, helps protect, maintain, and enhance the value of the residential community while supporting its financial performance and serving residents, prospects, and visitors. The position assists the Property Manager with operational and financial aspects of the property and helps ensure its optimum performance. The Assistant Manager provides resident service, supports leasing and maintenance operations, assists with collections and resident retention, and handles office purchasing and invoice processing. The role may manage leasing and maintenance staff when the Property Manager is absent and represents GCI professionally in interactions with residents, coworkers, and the public.

Requirements

Three to five years of experience as a site manager, leasing manager, or in related management; industry experience is strongly preferred.
Associate or bachelor’s degree in Business, Education, or Liberal Arts, or equivalent related work experience in real estate or sales management, training, or marketing.
Proven track record of meeting and exceeding goals.
Excellent verbal and written communication skills.
Strong organizational, time-management, and interpersonal skills.
Proven computer skills, including MS Office and internet use.
Demonstrated problem-solving skills.
Strong work ethic and a “whatever it takes” attitude.
Ability to motivate others; self-motivated.
Understanding of Landlord/Tenant and Fair Housing Laws and ability to grasp all facets of real estate management.
Valid driver’s license, clean driving record, and insurance.
Minimum of forty hours required; regular attendance is mandatory.

Nice To Haves

Industry experience is strongly preferred.
MRI skills are a strong plus.

Responsibilities

Handle resident requests for maintenance service and resolve issues involving rent collection, renewals, move-ins and move-outs, and complaints about residents, staff, or company policy.
Act as a liaison between the Property Manager and staff; manage leasing and maintenance staff in the Property Manager’s absence.
Assist with collecting delinquent accounts and manage the eviction process with the Property Manager’s approval and assistance from resident services and leasing staff.
Develop resident correspondence and assist with resident retention activities.
Assist with preparing for and attending or participating in staff meetings and training.
Manage office supplies and coordinate purchases within company guidelines and budget.
Approve routine purchasing and process invoices, subject to review by the Property Manager.
Represent GCI professionally and maintain a courteous attitude with residents, coworkers, and the general public.