Assistant Manager

Express • Natick, MA

4d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering clothing for work, everyday wear, and special occasions through more than 400 retail and outlet stores in the United States and Puerto Rico, its online store, and mobile app. The Assistant Manager role is at the Natick Mall store and supports the Store Manager in supervising store operations, recruiting, managing and training associates, driving sales and productivity, ensuring compliance with company policies, and creating a strong in-store shopping experience.

The Assistant Manager helps develop and retain talent, foster a positive and collaborative team environment, and coach associates. The role also supports business analysis and action planning, oversees daily operations and merchandise flow, and helps execute sales, merchandising, loyalty, and other company initiatives. The Assistant Manager leads by example in customer engagement, addresses customer concerns, and is accountable for customer experience results and improvement plans.

Requirements

• High school diploma or equivalent.
• One to three years of relevant job experience is listed under required experience and qualifications.
• Proficiency using technology, including iPads and registers.
• Strong customer service skills.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Strong communication skills.
• Minimum of two years of relevant experience is also specified under critical skills and attributes.
• Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.
• Proven ability to drive sales results.
• Prior sales management experience.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive work environment that promotes high morale, teamwork, and a one-team mentality.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their development.
• May participate in Sales Associate interviews and provide feedback to the Store Manager.
• Support the Store Manager's business analysis and help execute and communicate action plans to optimize results and operational execution.
• Assist in overseeing all aspects of daily store operations and execute plans to improve results.
• Ensure sales-floor coverage to meet customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain compliance with company policies and help ensure the safety of associates and customers.
• Help execute the store strategy to achieve performance goals.
• Lead associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• Support a store environment focused on consistently delivering a strong in-store experience.
• Lead by example in proactive customer engagement and exceeding customer expectations.
• Greet and assist customers, sharing information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying the source of issues and taking initiative to address them.
• Act as the customer experience leader, be accountable for customer experience results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED