Assistant Manager

Valvoline Inc • Abilene, TX

3d • Onsite

About The Position

The Assistant Service Center Manager is the right hand of the Service Center Manager and helps build a high-performance team that distinguishes Valvoline Instant Oil Change’s service experience. The role combines automotive maintenance work and guest service with advising, training, and supervising hourly employees and consistently implementing company policies and procedures.

The Assistant Manager helps oversee daily service center operations while working on the floor, supports team development, and contributes to efficient scheduling, inventory management, audits, and a clean and safe workplace. The position is located at 2674 Buffalo Gap Rd, Abilene, TX 79605.

Requirements

• At least 1 year of supervisory experience, including coaching, training, and supervising a team; retail or service-related experience preferred.
• Customer service mindset and demonstrated ability to build loyalty while following company procedures.
• Experience in a fast-paced environment and a history of making sound judgments under pressure.
• Experience using KPI data to monitor performance and trends and identify areas for improvement.
• Schedule flexibility; weekend availability is likely. Late nights and holidays are not required.
• Fluency in English, including reading, writing, and speaking.
• High school diploma or equivalent.
• Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
• Ability to crouch, bend, twist, and work with hands above the head.
• Comfort working in a non-climate-controlled environment.

Responsibilities

• Perform oil changes and additional car maintenance services, educate guests about vehicle maintenance requirements, and review recommended services.
• Supervise daily service center operations while working on the floor and train new team members.
• Work with the team to deliver excellent customer service and build guest trust and loyalty.
• Develop and maintain efficient weekly employee schedules, provide optimal coverage, manage schedule conflicts, and follow labor laws.
• Assist with inventory processes, maintain appropriate product levels, and schedule orders.
• Assist with safety, performance, and culture audits; maintain a clean, well-organized service center and help provide a safe, secure work environment.
• Open and close the service center and follow safety and security protocols.
• Lead and train the team to support employee development.

Benefits

• Weekly pay of $19.50 per hour.
• Hands-on training and potential to become a Service Center Manager within 12 months.
• 13 paid credit hours per year at Wilmington University, covering partial enrollment over two semesters, and access to a free online university.
• No late-night hours and holidays off; paid time-off availability and backup child and elder care.
• Medical, dental, and vision insurance, prescription drug coverage, and Health Savings Account contributions.
• Employee Assistance Program with free, confidential support for personal, work, family, mental health, and legal issues.
• Company-provided uniforms and tools.
• 50% discount on Valvoline Instant Oil Change automotive services.
• 401(k) savings plan with a 100% match up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED