Assistant Manager

A3H Foods•Tulsa, OK

About The Position

Responsible for managing restaurant operations in conjunction with, or in the absence of, the Restaurant Manager. Trains and leads team members to consistently deliver a “WOW” guest experience through quality food, excellent service, and a clean restaurant environment for JIB guests. The Assistant Manager models a guest-first attitude, maintains visibility, interacts with guests, and ensures orders are timely, accurate, and high quality. The role responds professionally to guest concerns and supports a friendly, fun, clean, and safe restaurant environment. It also recruits, trains, develops, evaluates, and recognizes employees; maintains staffing and training systems; and identifies internal candidates for management and Team Leader positions. In partnership with the Restaurant Manager, the Assistant Manager analyzes restaurant operational and financial performance, develops and executes plans to increase sales and profitability, monitors costs, and ensures adherence to budgets and restaurant goals. The role makes decisions based on experience, policy, procedures, and alignment with the named company entities and Jack in the Box.

Requirements

High school diploma or equivalent.
At least 6 months of JIB or similar experience.
100% certified in all workstations.
Excellent interpersonal skills.
At least 18 years old.
Complete all Assistant Manager training classes.
Attain ServSafe certification or another certification as required.
Ability to perform and understand basic math concepts.
Proven analytical skills.
Good organization and planning skills.
Able to work 40 hours per week, depending on business needs.
Available to work any day and at any time, especially busy days, including weekends and holidays.
Internal promotion is preferred; candidates should already meet Team Member and Team Leader requirements, including integrity and ethical behavior; ability to stand and walk approximately 90%–95% of a shift; ability to lift and carry 10–65 lbs; ability to take guest orders, operate a cash register, and read video monitors; and ability and desire to work in a very fast-paced environment.

Nice To Haves

Internal promotion preferred.

Responsibilities

Set an example by maintaining visibility and interacting with guests.
Model a guest-first attitude and make guests feel welcome through friendly, polite, and courteous service.
Ensure the timeliness, quality, and accuracy of orders, and convey a sense of urgency.
Respond to guest concerns and complaints promptly and professionally, ensuring positive resolution.
Interact effectively with diverse groups of people without displaying bias.
Help create a restaurant environment that is friendly, fun, clean, and safe, treating employees with care and respect.
Motivate and inspire employees to achieve high performance while following company procedures.
Provide feedback and recognition, accept feedback from management, and communicate clearly and promptly with management and team members.
Remain calm under pressure and ensure the team receives recognition and gratitude for effective performance.
Recruit, select, train, develop, and evaluate restaurant employees.
Monitor staffing levels and ensure workstation training systems are implemented and followed.
Identify and develop internal candidates for management and Team Leader positions, and recognize and reward employees appropriately.
Maintain restaurant cleanliness inside and outside by following cleaning and maintenance procedures.
Partner with the Restaurant Manager to analyze operational and financial performance each Period.
Develop and execute action plans to increase restaurant sales and profitability.
Monitor costs and ensure adherence to budgets and restaurant goals.
Make decisions based on experience, policy, procedures, and alignment with the named company entities and Jack in the Box.