Assistant Manager

Shell (Triumph Energy Corporation)•Springfield, OH

About The Position

The Assistant Manager helps run store operations alongside the manager, including paperwork, stocking requirements, and employee management. The position is responsible for delivering fast, friendly, profitable customer service in a safe and clean site that consistently provides superior customer satisfaction and serves Triumph Energy’s long-term interests through established principles, proper procedures, and sound business judgment. The Assistant Manager is expected to demonstrate proficiency and consistency in customer responsiveness, technical skills, teamwork, and personal effectiveness. Progress is measured through regular performance appraisals, including shared objectives and other goals agreed upon with the supervisor.

Requirements

8th grade education or equivalent retail experience.
Strong interpersonal skills.
Satisfactory achievement of company training requirements.
Basic arithmetic, reading, and writing skills, including the ability to read and write English.
Ability to count money and credit tickets when needed.
Basic computer skills and ability to operate store equipment, including cash register, adding machine, telephone, coffee dispenser, and fountain machine.
Good verbal and written communication skills.
Ability to handle stress and tolerate a fast-paced environment.
Positive attitude; trustworthy, dependable, motivated, responsible, and able to follow through.
Flexibility, self-confidence, attention to detail, and a good work ethic.
Ability to work alone and summon assistance during medical emergencies.
No felony convictions.
Ability to lift and carry merchandise weighing up to approximately 25 pounds.
Ability to frequently bend, stoop, reach, and use arms above head or shoulder level; climb a ladder or step up to reach overhead supplies; and stand for periods of up to eight hours.

Responsibilities

Provide efficient, courteous customer service and demonstrate enthusiasm, energy, flexibility, and the “GUEST” approach.
Operate the register and other point-of-sale equipment, including lottery and credit card functions.
Collect data; stock and clean merchandise; build displays; and use suggestive selling.
Order and check merchandise.
Accurately account for site funds by completing weekly armored car removal; maintain proper store-bank change levels and balance the bank daily.
Change fuel prices in a timely manner.
Invoice cash and charge purchases in the convenience store and Scan Group.
Recruit employees, serve as a role model for new employees, and assist with training.
Help run store operations alongside the manager, including paperwork, stocking, and employee management.
Prioritize duties according to business needs and communicate effectively with customers and co-workers.
Perform maintenance and cleaning duties as necessary, including cleaning windows, mopping floors, painting, and cleaning the lot and restroom facilities.
Aid and assist customers at the fuel island, including performing full-service duties for disabled customers.
Operate store and safety equipment, including emergency cutoff switches and fire extinguishers.
Work alone when needed and summon personal assistance during medical emergencies.