Assistant Manager

Valvoline Inc • Abilene, TX

3d • Onsite

About The Position

The Assistant Service Center Manager is the right hand of the Service Center Manager and helps build a high-performance team that distinguishes Valvoline Instant Oil Change’s service experience. This role combines hands-on vehicle maintenance and guest service with advising, training, and supervising hourly employees, and ensuring company policies and procedures are followed consistently.

The position is located at 825 US Highway 80 E, Abilene, TX 79601. Hands-on training and support are provided. The role involves working in a non-climate-controlled environment and requires schedule flexibility; weekend availability is likely. Late-night hours and holidays are not worked.

Requirements

• At least 1 year of supervisory experience, including coaching, training, and supervising a team.
• Customer service mindset and demonstrated ability to build customer loyalty while following company procedures.
• Experience working in a fast-paced environment and making sound judgments under pressure.
• Experience using KPI data to monitor performance and trends and identify areas for improvement.
• Schedule flexibility; weekend availability is likely.
• Fluency in English, including reading, writing, and speaking.
• High school diploma or equivalent.
• Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
• Ability to crouch, bend, twist, and work with hands above the head.
• Comfort working in a non-climate-controlled environment.

Nice To Haves

• Supervisory experience in a retail or service-related environment is preferred.

Responsibilities

• Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements, and review recommended services.
• Supervise daily service center operations while working on the floor and train new team members.
• Work with the team to provide excellent customer service and build customer trust and loyalty through Valvoline’s service process.
• Develop and maintain efficient weekly employee schedules, ensure optimal coverage, manage schedule conflicts, and follow labor laws.
• Assist with inventory processes, maintain appropriate product levels, and schedule orders.
• Assist with safety, performance, and culture audits; help maintain a clean, well-organized service center and a safe, secure working environment.
• Open and close the service center and follow safety and security protocols.
• Lead and train the team to support its development.

Benefits

• Weekly pay of $19.50 per hour.
• Hands-on training and potential to become a Service Center Manager within 12 months.
• 13 paid credit hours per year at WilmU, covering partial enrollment over two semesters, and access to a free online university.
• No late-night hours, holidays off, paid-time-off availability, and backup child and elder care.
• Medical, dental, and vision insurance, prescription drug coverage, and Health Savings Account contributions.
• Employee Assistance Program providing free, confidential well-being support, including support for personal and work relationships, family, mental health, and legal issues.
• Company-provided uniforms and tools.
• 50% discount on Valvoline Instant Oil Change automotive services.
• 401(k) savings plan with a 100% match up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED