Assistant Manager

PFNoCritics•Amarillo, TX

About The Position

The Assistant General Manager (AGM) directly assists the General Manager (GM) in managing and controlling the gym’s day-to-day operations according to established policies, procedures, and business practices. The position reports directly to the gym’s GM and may supervise front desk, customer service, maintenance, and fitness training personnel at the request of the GM or upper management. The AGM is accountable for achieving the gym’s goals and expectations, second only to the GM and upper management. The role also serves as a development and succession opportunity for the GM position. The AGM helps oversee all gym operations, staff, member service, administrative functions, marketing, finances, and facility presentation. The position promotes Planet Fitness’s philosophy, mission, and vision, and supports its member mission of providing an affordable, high-quality fitness experience in the Judgement Free Zone®. Employees at franchise locations are employed by the franchisee, not PFHQ.

Requirements

Prior supervisory experience preferred.
Gym work experience and a fitness background preferred.
Ability to learn, perform, and oversee every job function in the gym.
Excellent communication and organization skills.
Good understanding of PC business application programs, including Microsoft Office.
Strong leadership and supervisory qualities.
A take-charge attitude and willingness to champion change.
Willingness to pitch in, do whatever is needed, and drive results.
Enjoyment and ease in working with people.

Nice To Haves

Prior supervisory experience.
Gym work experience and a fitness background.

Responsibilities

Promote Planet Fitness’s philosophy, mission statement, and vision.
Oversee gym operations in accordance with defined policies.
Complete administrative tasks, forms, reports, and legally required records.
Supervise staff, schedule coverage, train new employees, and prepare annual employee evaluations.
Deliver member service and address member questions and problems.
Maintain the cleanliness and appearance of the club.
Authorize expenditures and make bank deposits.
Accept applications, interview candidates, and maintain attendance records.
Calculate employee hours and coordinate with the payroll service.
Manage marketing efforts, including planning and placing advertisements.
Meet and greet potential members and provide club tours.
Conduct competitive shopping.
Ensure the gym opens and closes promptly.
Pitch in and perform a variety of tasks as needed.
Support gym performance across the listed key performance indicators, including earnings, revenue, expenses, membership and tour conversion, sales, retention, payroll, surveys, inspections, and reporting.