Assistant Manager (Retail/Storage) - MD09

Prime Storage Group • Aberdeen, MD

1d • $18 - $20 • Onsite

About The Position

The Assistant Manager works at Prime Storage Group self-storage facilities in a customer-facing role involving rentals, sales, customer service, and property maintenance. The position rents storage units, parking spaces, and related products; responds to telephone and walk-in inquiries; helps customers select appropriately sized units; and sells moving products. It also involves account receivables, payment processing, and daily bank deposits. The Assistant Manager helps maintain the property’s cleanliness and appearance, conducts property inspections and lock checks, and performs routine maintenance duties.

Requirements

• 1–2 years of relevant work experience in a fast-paced, customer-facing environment.
• High school diploma or GED.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively independently and as part of a team.
• Technical aptitude and ability to learn new applications and point-of-sale systems.
• Proficiency with Microsoft products such as Outlook.
• Physical ability to perform routine maintenance duties daily.
• Ability to lift 50 pounds.
• Valid driver's license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Rent self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivable by pursuing collections, posting payments, and processing transactions.
• Deliver daily bank deposits accurately and on time.
• Upsell moving products and assist customers with unit-sizing decisions.
• Greet customers promptly, enthusiastically, and professionally.
• Explain and sell the features and benefits of the property.
• Resolve customer issues in a timely and effective manner.
• Deliver exceptional customer service and contribute to positive customer reviews and feedback in accordance with company standards and performance expectations.
• Maintain company standards for cleanliness and appearance.
• Inspect the property, including performing lock checks.
• Perform routine maintenance, such as walking the property, cleaning bathrooms, offices, and hallways, weeding, operating power tools, and changing light bulbs.
• Perform other duties as assigned.

Benefits

• Healthy work/life balance; most facilities close by 6:00 p.m. and are closed on Sundays.
• Competitive pay and bonus opportunities.
• Health, dental, life, vision, short-term disability, and long-term disability insurance.
• 401(k) program with company matching.
• Paid time off and paid holidays.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED