Assistant Manager

Denny's (Feast Enterprise LLC)•Tucson, AZ

About The Position

The Assistant Manager reports to the General Manager and supervises approximately 15–20 crew members while ensuring proper execution of restaurant operations during assigned shifts. The role focuses on providing guests with a great dining experience, upholding service and quality standards, and supporting the Restaurant Manager and General Manager. Assistant Managers work alongside other Assistant Managers and/or Hourly Supervisors and contribute to employee selection and retention, continuous operational improvement, and understanding profit and loss statements, operating plans, and costs. They are expected to demonstrate a strong commitment to guest satisfaction and Denny’s Guiding Principles. The position supports the General Manager across guest experience, employee recruitment and development, restaurant operations and sanitation, financial performance, sales and community relationships, security, asset management, compliance, and problem resolution. The Assistant Manager oversees assigned shifts to ensure brand standards for food, service, and sanitation are met; helps interpret operational and financial reports; and identifies and addresses performance gaps. The role requires working day and night shifts, weekends, and holidays on a rotating schedule. It also involves periodic travel, including occasional overnight and airline travel when applicable. Physical duties include lifting and carrying items, bending, reaching, standing and walking for extended shifts, and working in kitchen, freezer, and other restaurant areas.

Requirements

At least 2 years of experience in restaurant, hospitality, or retail management.
Food Safety Manager certification required.
Strong organizational skills and excellent oral and written communication skills, including the ability to communicate with all levels of the organization.
Ability to communicate effectively in English, both orally and in writing.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to interpret financial statements and understand contributing factors.
Ability to problem-solve and handle high-stress situations.
Ability to identify and anticipate opportunities and implement corrective action steps.
Ability to multitask according to business demands.
Ability to perform the job duties of every position.
Must be able to work weekends, holidays, and evenings, as well as rotating day and night shifts.
Periodic travel, including occasional overnight travel and airline travel when applicable.
Licensed to operate an automobile without hours-of-operation restrictions.
Reliable transportation to meet banking obligations.
Must be able to lift a tray weighing up to 25 lbs and lift and carry supplies and equipment weighing up to 60 lbs, including placing items on high and low shelves.
Must be able to bend, stoop, reach, lift, and grasp; stand and walk during an 8–10 hour shift, with occasional shifts exceeding 10 hours.
Must be able to hear in a loud environment, observe staff and restaurant operations, and move and operate within confined work areas.
Must be able to work inside and outside, work with Denny’s menu products, and work around potentially hazardous chemicals.
Must be able to tolerate extreme temperature changes in kitchen and freezer areas.
Must meet applicable state, county, or municipal food-handling health-risk regulations.
Must be able to operate a point-of-sale system and differentiate between monetary denominations.
Values diversity and demonstrates respect for others.

Nice To Haves

Additional operations and/or leadership experience strongly preferred.
Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience.

Responsibilities

Supervise approximately 15–20 crew members and oversee proper restaurant operations during assigned shifts.
Provide guests with a great dining experience and uphold service, food quality, and Denny’s Brand Standards.
Work with the General Manager to attract, hire, develop, coach, and retain hourly employees.
Help create and maintain a respectful and enjoyable environment for employees.
Use corporate training programs, individual development plans, work assignments, coaching, and feedback to develop employees.
Ensure guest service, food preparation, handling, and storage guidelines are consistently followed.
Enforce sanitary practices and oversee cleanliness and maintenance of the restaurant.
Interpret financial and operational reports and schedules with the General Manager; identify performance gaps and develop solutions to meet controllable profit goals.
Help drive restaurant sales, guest count, and profit by developing community relationships.
Monitor security procedures to protect guests, employees, and company assets.
Monitor cash handling and inventory procedures to protect and conserve company assets.
Maintain compliance with Denny’s employment policies and applicable state, local, and federal regulations.
Proactively resolve guest complaints, employee relations matters, and facilities or security issues; bring appropriate issues to the General Manager and participate in resolution.
Perform other duties as needed or assigned and assist others willingly.
Operate the point-of-sale system, handle monetary denominations, and perform the job duties of every position as needed.