Assistant Manager, Orlando

Hermes•Orlando, FL

1d•Onsite

About The Position

The Assistant Manager partners with the Managing Director and Floor Director to run all aspects of the Hermès Orlando Boutique, including sales growth, identifying business opportunities, client development through CRM and service initiatives, and coaching and counseling staff. The role reports to the Managing Director and collaborates with the sales and selling support teams to deliver an exceptional client experience in a fast-paced luxury environment. The Assistant Manager supervises sales staff, models exceptional service on the sales floor, and supports sales objectives through business reviews, individual goal tracking, CRM standards, and staff development. The position also helps manage staffing, scheduling, training, recruiting, inventory, and store profitability. The Assistant Manager makes decisions regarding staff, clients, and store operations and steps into the Floor Director or Managing Director role when they are absent. The role includes responsibility for achieving the location’s annual sales goal and maintaining inventory and stock levels in accordance with Hermès standards.

Requirements

At least 4 years of retail management experience.
Basic office skills, including proficiency in Excel, Word, Cegid, and E-time.
Ability to learn merchandise, POS, and payroll systems and troubleshoot effectively.
Ability to interpret sales data and translate it into effective business recommendations.
Clear written and verbal communication skills.
Ability to lift 0–25 lbs. without assistance.
Flexible availability as business needs dictate.
Regular in-person work at a company-designated work location is an essential function of the position.

Nice To Haves

Prior experience in a luxury environment.

Responsibilities

Supervise, coach, train, and assist staff in achieving sales objectives.
Maintain an active management presence on the sales floor, model exceptional service, and ensure team members embody the Hermès spirit.
Review business weekly by métier, track deliveries and special orders, identify sales opportunities, and connect them with sales specialists’ individual goals to assess contributions to the boutique.
Contribute to or conduct monthly touch-base meetings and annual performance evaluations with the Managing Director and Floor Director.
Communicate CRM standards, follow up on associate compliance, and support quality client capture and detailed client information in accordance with Hermès standards.
Communicate policies and procedures to the team and ensure compliance.
Monitor staff E-time and scheduling needs; maintain accurate vacation, time, and attendance records in coordination with HR.
Organize seasonal training, share internal updates and key métier information, and ensure sales teams integrate this information into client conversations at point of sale.
Assist with maintaining the store’s candidate database and with recruiting and interviewing for open positions.
Make critical client decisions and run the business during the Managing Director’s or Floor Director’s visits to Preview/Podium.
Achieve the location’s annual sales goal and help ensure store profitability and accurate inventory within company parameters.
Maintain stock levels across assigned métiers, MOS, and sell-through according to Hermès standards.
Make decisions related to staff, clients, and store operations, and assume the Floor Director or Managing Director role when they are absent.

Benefits

Commission and bonus incentives based on sales performance.
Medical, dental, and vision insurance.
Life insurance and disability insurance.
Paid time off, including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
Paid parental leave and transition time.
401(k) and Roth retirement plan with company matching and profit sharing.
Flexible spending accounts.
Fitness reimbursement.
Voluntary life insurance.
Product discount.
Employee assistance program resources.
Access to the Calm App, Health Advocate, and Family Building Support.