Assistant Manager (Retail/Storage) - MI05

Prime Storage Group • Monroe, MI

19d • $21 - $23 • Onsite

About The Position

The Assistant Manager works at Prime Storage Group self-storage facilities, handling customer-facing sales and service activities as well as property upkeep. The role includes renting storage units, parking spaces, and related products; responding to customer inquiries; processing payments and collections; and helping customers choose unit sizes and moving products. The Assistant Manager also helps ensure the property meets company standards for cleanliness, appearance, and customer experience.

Requirements

• 1–2 years of relevant work experience in a fast-paced, customer-facing environment.
• High school diploma or GED.
• Excellent interpersonal and communication skills, in person and over the phone.
• Ability to work effectively independently and as part of a team.
• Technical aptitude and ability to learn new applications and point-of-sale systems.
• Proficiency in Microsoft products such as Outlook.
• Physical ability to perform routine daily maintenance, including walking the property, maintaining the cleanliness of bathrooms, the office, and hallways, weeding, operating power tools, changing light bulbs, and other maintenance duties.
• Ability to lift 50 pounds.
• Valid driver’s license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Rent out self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivable by pursuing collections, posting payments, and processing transactions.
• Deliver daily bank deposits accurately and on time.
• Upsell moving products and assist customers with unit-sizing decisions.
• Greet customers promptly, enthusiastically, and professionally.
• Understand and sell the features and benefits of the property.
• Resolve customer issues in a timely and effective manner.
• Deliver exceptional customer service and contribute to positive customer reviews and feedback in line with company standards and performance expectations.
• Ensure company standards for cleanliness and appearance are met.
• Inspect the property, including performing lock checks.
• Perform other duties as assigned.

Benefits

• Healthy work/life balance; most facilities close by 6:00 p.m. and are closed on Sundays.
• Competitive pay and bonus opportunities.
• Health, dental, life, vision, short-term disability, and long-term disability insurance.
• 401(k) program with company matching.
• Paid time off and paid holidays.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED