Assistant Manager

Goodwill Industries of NCPA • New Bethlehem, PA

5d • $14 - $14 • Onsite

About The Position

The Assistant Store Manager helps develop, direct, and manage the store’s retail marketing program using approved business practices to maximize revenue. The role reviews sales results to identify performance trends and appropriate actions, develops the sales abilities of disabled workers, and trains and motivates Sales Clerks. It produces sales through effective merchandise displays, product knowledge, and approved sales methods, and makes routine operational decisions within policy when the Store Manager is unavailable.

The Assistant Store Manager promotes a welcoming customer experience, supports store cleanliness and safety, assists customers, processes transactions, and helps maintain store operations. When in charge, the role may schedule associates, delegate work, guide and supervise clerks and trainees, and keep management informed of store progress and problems. The position works under the general supervision of the Store Manager and other retail leadership. A minimum of 12 hours of related continuing education is required each year.

Requirements

• High school graduate or equivalent.
• At least one year of retail sales or related experience.
• One year of supervisory experience.
• Strong communication skills and ability to communicate effectively.
• Ability to set goals and achieve them, motivate subordinates, approach customers, and demonstrate merchandise.
• Basic knowledge of fashion and household goods, including style, color, quality, accessories, use, purpose, and merit.
• Awareness of the community and its residents’ buying habits.
• Leadership, self-motivation, dependability, industriousness, enthusiasm, cooperation, promptness, assertiveness, willingness to learn, and ability to accept compliments and constructive criticism.
• Ability to stand for long periods; use hands to finger, handle, or feel; reach with hands and arms; push or pull; regularly stoop, bend, reach, turn, and twist; occasionally sit, kneel, squat, and climb; lift up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

• Promote a friendly, welcoming, respectful, and professional customer experience; greet and engage customers, assist with merchandise selection, answer calls, and address customer concerns.
• Process accurate and efficient cash-register transactions, monitor checkout times, count change back to customers, and thank customers for their purchases and support of the Goodwill Mission.
• Maintain store cleanliness, organization, merchandise sizing, and safe conditions; follow fire-safety procedures and report accidents, incidents, unsafe conditions, or suspected theft.
• Help maintain and improve general store conditions and ensure merchandise is displayed correctly and prepared for stock rotation.
• Make routine operational decisions within organizational policy when the Store Manager is unavailable and keep the Store Manager informed of progress and problems.
• Schedule associates when necessary using approved hours and providing adequate staffing.
• Prepare daily sales reports and make daily bank deposits.
• Train, direct, and supervise Sales Clerks, helper/trainees, and disabled workers; assign duties according to workers’ skills, abilities, and limitations; provide guidance, feedback, and encouragement.
• Delegate duties and authority when in charge, communicate policy and trend changes, and set or support performance standards.
• Help customers understand merchandise quality, style, usefulness, and condition, and educate the public about Goodwill Industries’ purposes and mission.
• Complete assigned tasks thoroughly and promptly, report results, comply with Goodwill personnel policies and procedures, and perform other related duties as directed by the Manager.
• Complete at least 12 hours of continuing education each year related to job functions, skills, or updated techniques.

Benefits

• Agency-paid life insurance after 90 days.
• Vision insurance after 90 days.
• Vacation after 90 days.
• Sick leave after 90 days.
• Holidays after 90 days.
• Eligibility to participate in group health and dental programs with a biweekly co-pay after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED