Assistant Manager

Bagel Brands•Brooklyn Park, MN

2d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who think strategically about the store and broadly about the district and Caribou Coffee. The AGM partners with the General Manager across all aspects of store operations and contributes to the team and community. The role involves learning the business to a General Manager level over approximately a year, leading by example, and taking ownership of personal development and feedback. The AGM helps create welcoming guest experiences, motivates and develops the team, supports sales goals, and promotes a positive culture rooted in Caribou’s purpose and core values. The position also involves operational and administrative responsibilities, including cash handling, ordering, inventory, waste control, and understanding how daily business practices affect store performance.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
One year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop business knowledge toward the level of a General Manager over the course of a year.
Create positive guest experiences and teach the team to build meaningful guest connections.
Promote speed through effective team deployment, real-time problem solving, and motivation.
Contribute to achieving sales goals by connecting speed with service.
Lead problem resolution with calmness, professionalism, emotional maturity, and active listening.
Connect day-to-day behaviors to business results and develop an understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their contribution to business success.
Safeguard store funds while on shift by enforcing cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and manage inventory dates and rotation when necessary.
Consider the success of the whole store, including the shifts that follow.
Identify root causes of problems and work toward sustainable improvements.
Model Caribou’s core values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Build a trusting relationship with the General Manager.
Champion Caribou’s culture, purpose, values, and brand, and work to meet or exceed goals.