Assistant Manager

Planet Fitness•Port Saint Lucie, FL

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations and ensuring an exceptional Judgement Free member experience. The role is heavily involved in onboarding and training team members, leading the team through task completion, and advancing club priorities and KPI goals. The Assistant Manager models and coaches behaviors that support an outstanding member experience and ensures team members have the tools they need to succeed. Daily work includes welcoming members and guests, answering questions and phone calls, supporting members on the club floor, handling membership and retail transactions, and addressing concerns. The position also involves routine cleaning and sanitizing, monitoring club safety and cleanliness, and promptly reporting or addressing maintenance and facility issues. The Assistant Manager is expected to contribute to a safe and healthy workplace by following applicable policies and protocols and reporting unsafe conditions or at-risk behaviors.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to bend, twist, and move into different positions to accomplish tasks.
Ability to perform frequent cleaning and sanitizing and to encounter toxic chemicals during a shift.

Nice To Haves

9–12 months of experience in a customer service environment.
9–12 months of experience supervising and leading a team.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model behaviors that provide an outstanding member experience, and coach and inspire others to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs to identify strengths and opportunities, and develop game plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective-member calls and conduct tours to assess membership needs.
Complete retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, or cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.