Assistant Manager

Bagel Brands•Shakopee, MN

3d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who think strategically about the store and broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM supports all facets of store operations and makes an impact on the team and community. The role requires a commitment to leadership, ongoing learning, feedback, and personal development, with the aim of building an understanding of the business at General Manager level over the course of a year. The AGM helps create welcoming, memorable guest experiences and a positive team culture while supporting store performance. Responsibilities span team leadership, sales, problem resolution, cash handling, ordering, inventory, waste control, and administrative work. The role also calls for a broad perspective on store success and the ability to connect everyday behaviors and tasks to business results.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop an understanding of the business at the level of a General Manager over the course of a year.
Create genuine guest connections and teach the team to do the same.
Foster speed through effective deployment, in-the-moment problem solving, and team motivation.
Help achieve sales goals by connecting speed and service.
Lead problem resolution with calmness, professionalism, emotional maturity, and active listening.
Build an understanding of the Profit & Loss statement by connecting daily behaviors to business results.
Organize, execute, and improve administrative tasks, understanding their connection to overall business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; and control waste and inventory dates and rotation when necessary.
Consider the success of the whole store, including the shifts that follow.
Seek root causes of problems and create sustainable changes.
Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal development, seek feedback, and bring curiosity and a learner’s mindset to the role.
Lead with a broad view of the Caribou brand, progressing from a shift perspective to store, district, and company perspectives.
Champion the company culture and bring its purpose and values to life in every interaction.
Build an open and trusting relationship with the General Manager.
Work toward meeting or exceeding goals and creating day-making experiences.