Assistant Manager
About The Position
The Assistant Community Manager assists the Community Manager with the general administration and maintenance of the physical property and reports to the Community Manager and Regional Property Manager. The role supports resident services, affordable housing compliance, leasing and marketing, bookkeeping, reporting, and coordination with maintenance personnel. The position helps maintain full occupancy and ensure the community is clean, safe, and well maintained. The employee must attend company-sponsored team-development events, which may occasionally include overnight stays away from home. A company-sponsored Tax Credit Specialist (TCS) certification class is encouraged for professional development; TCS certification is required for promotion to Community Manager.
Requirements
- High school education or equivalent.
- Proficiency in verbal and written communication.
- Minimum 1 to 2 years of property-management experience; affordable-housing experience preferred.
- At least one year of administrative experience.
- Understanding and comprehension of budgeting.
- At least one year of customer-service experience.
- Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
- Basic bookkeeping and general mathematical knowledge.
- Ability to sit and walk, operate a computer, occasionally lift up to 25 pounds, and occasionally climb stairs.
Nice To Haves
- Affordable-housing property-management experience is preferred.
- Company-sponsored Tax Credit Specialist (TCS) certification class is encouraged for professional development; TCS certification is required for promotion to Community Manager.
Responsibilities
- Maintain resident files in accordance with compliance and property-management policies and regulations.
- Assist with marketing and advertising vacancies according to the property's Affirmative Fair Housing Marketing Plan.
- Assist in maintaining the property waiting list according to the Tenant Selection Plan.
- Process housing applications according to the property's affordable housing covenants.
- Assist with preparing bank deposits and making daily bank runs.
- Post resident payments in Yardi in a timely manner.
- Assist the Community Manager with required month-end reports.
- Assist with maintaining work orders and posting them in Yardi.
- Assist with preparing office and maintenance supply orders according to the approved property budget.
- Coordinate with maintenance personnel to meet vacancy-turnaround times.
- Prepare late notices and notices to pay rent.
- Assist the Community Manager with legal proceedings.
- Show available units.
- Maintain general office and resident files.
- Shop competitors and support marketing efforts proactively.
- Assist residents when requested and respond to resident complaints in a timely, professional manner.
- Record prospect traffic in the software program daily.
- Follow up with Guest Cards or send a thank-you response within 24 hours of a prospect's visit.
- Attend company-sponsored events related to team development, which may occasionally involve overnight stays away from home.
- Assist the Community Manager in maintaining 100% occupancy.
- Help ensure residents are provided with a clean, safe, and well-maintained community.
- Maintain positive relationships with CORE internal departments.
- Assist the Community Manager with processing annual recertifications within established timelines.
- Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
