Assistant Manager

Valvoline Inc•Phoenix, AZ

3d•Onsite

About The Position

The Assistant Service Center Manager is the right hand of the Service Center Manager, helping build a high-performance team and distinguish Valvoline Instant Oil Change’s service experience. The role combines performing vehicle maintenance and serving guests with advising, training, and supervising hourly employees and ensuring company policies and procedures are followed consistently. The Assistant Manager helps lead daily service center operations, develop employees, maintain customer loyalty, manage schedules and inventory, and support audits and workplace safety. The position includes hands-on training and the potential to become a Service Center Manager within 12 months.

Requirements

At least 1 year of supervisory experience, including coaching, training, and supervising a team; retail or service-related experience is preferred.
Customer service mindset and demonstrated ability to build customer loyalty while following company procedures.
Experience in a fast-paced environment and a history of making sound judgments under pressure.
Experience using KPI data to monitor performance and trends and identify areas for improvement.
Schedule flexibility; weekend availability is likely.
Fluency in English, including reading, writing, and speaking.
High school diploma or equivalent.
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Nice To Haves

Supervisory experience in a retail or service-related environment.

Responsibilities

Perform oil changes and additional car maintenance services, educate guests about vehicle maintenance requirements, and review recommended services.
Supervise daily service center operations while working on the floor and train new team members.
Help the team deliver excellent customer service and build trust and repeat customer loyalty.
Develop and maintain efficient weekly employee schedules, ensuring coverage, managing conflicts, and following labor laws.
Assist with inventory processes, maintain appropriate product levels, and schedule orders.
Assist with safety, performance, and culture audits; help keep the service center clean, organized, and safe.
Open and close the service center and follow safety and security protocols.
Lead and train the team to support employee development.

Benefits

Weekly pay of $22.50 per hour.
Hands-on training and potential to become a Service Center Manager within 12 months.
13 paid credit hours per year at WilmU, covering partial enrollment over two semesters, and access to a free online university.
No late-night hours and holidays off.
Paid time-off availability.
Backup child and elder care.
Medical, dental, and vision insurance, prescription drug coverage, and Health Savings Account contributions.
Employee Assistance Program with confidential well-being support, including help with personal and work relationships, family, mental health, and legal issues.
Company-provided uniforms and tools.
50% discount on Valvoline Instant Oil Change automotive services.
401(k) savings plan with a 100% match up to 5%.