Assistant Manager

Clearwater Express Wash•Stephenville, TX

About The Position

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies seeking motivated, dependable, people-focused Assistant Managers. This hands-on management role works closely with the Car Wash General Manager to oversee daily location operations, lead and develop team members, provide excellent customer service, support sales and membership growth, and maintain safe and efficient operating standards. The position suits someone who enjoys working with people, solving problems, and taking ownership in a fast-paced environment. Previous car wash experience is not required; experience in leadership roles in retail, restaurants, hospitality, sales, customer service, automotive, or similar industries can transfer well. Assistant Managers support hiring, training, coaching, scheduling, and daily team assignments; help ensure the location is clean, organized, safe, and meeting wash-quality standards; and assist with opening, closing, and operational problem-solving. They also help guests understand wash services and memberships, address guest concerns, support sales and customer-experience goals, monitor operational and financial metrics, and assist with inventory, supplies, software, and administrative tasks. The role offers leadership development and opportunities to grow toward a Car Wash General Manager position.

Requirements

At least 1 year of leadership, supervisory, or management experience is preferred.
Enjoys coaching, developing, and motivating others.
Strong communication and interpersonal skills.
Provides excellent customer service and understands the importance of the guest experience.
Comfortable with sales, membership growth, and performance goals.
Strong problem-solving and decision-making skills.
Takes initiative and can work independently when needed.
Organized and able to manage multiple priorities.
Basic computer and technology skills.
Willing to learn car wash equipment, operations, and maintenance.
Able to work outdoors in changing weather conditions.
Dependable and committed to leading by example.

Nice To Haves

Previous experience in retail, restaurant, hospitality, sales, customer service, automotive, or similar industries is preferred but not required.
Previous car wash experience is not required.

Responsibilities

Partner with the Car Wash General Manager to recruit, hire, train, and develop Team Members and Team Leads.
Lead by example and foster a positive, productive, team-oriented work environment.
Coach team members on customer service, sales, memberships, safety, and operating procedures.
Promote accountability, recognition, and continuous improvement.
Support scheduling, staffing, and daily team assignments as needed.
Assist with the day-to-day operations of an express car wash location.
Keep the location clean, organized, safe, and operating efficiently.
Monitor wash quality and maintain company standards.
Ensure team members follow company policies, procedures, safety standards, and appearance expectations.
Assist with opening and closing procedures and other daily operational responsibilities.
Help identify and resolve operational, equipment, and facility issues.
Learn and support all areas of car wash operations.
Provide exceptional guest service and set the standard for the team.
Help guests understand wash services, packages, and membership options.
Support sales, membership, and customer-experience goals and identify opportunities for local growth.
Help resolve guest concerns and ensure customers have a positive experience.
Assist the Car Wash General Manager in reviewing location performance and identifying opportunities for improvement.
Monitor key operational and financial performance metrics.
Use company software, point-of-sale systems, Microsoft Office, and other technology to support daily operations.
Assist with inventory, supplies, and administrative responsibilities.
Communicate operational needs, team performance, and opportunities to site leadership.