Assistant Manager

Visionworks • Billerica, MA

13d

About The Position

The Visionworks Optical Supervisor/Assistant Manager is a leader who supports the business and role models the Visionworks way. This person supervises the store in the General Manager’s absence and supports the General Manager in achieving financial goals through floor leadership, accountability, and coaching and developing associates. The role helps deliver a simple, human, and bold patient and customer journey while carrying out operational activities to meet store financial and customer experience goals.

Requirements

• High school diploma, GED, or equivalent experience.
• 1–5 years of supervisory experience.

Responsibilities

• Promote store profitability and sales goals by holding self and team accountable for daily, weekly, and monthly targets.
• Role model and participate in all steps of the patient/customer journey, and supervise and redirect associates in the exam lane and on the sales floor.
• Support the General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services, and ensuring patient/customer needs are met.
• Coach, motivate, and support associates in their roles to deliver a strong patient/customer experience.
• Use sound judgment to remove obstacles and resolve patient/customer experience issues in partnership with the General Manager.
• Execute broad operational activities to meet the store’s financial and customer experience goals.
• Supervise the store in the General Manager’s absence.

Benefits

• Vision coverage
• Paid parental leave
• Bereavement leave
• 401(k) savings plan
• Paid time off
• Milestone anniversary awards
• Medical and dental coverage for full-time employees
• Exclusive employee discounts
• Eligible bonuses, equity, and commissions may be included as part of the compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED