Assistant Manager

Madewell • Sag Harbor, NY

13d

About The Position

As an Assistant Manager at Madewell, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and work with the leadership team to adapt strategies for business success and provide operational support.

You support the Store Director and Associate Store Manager in achieving business results and take ownership of an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling. The role includes managing store operations, systems, and technology; supporting recruiting, training, and development; fostering a collaborative environment; helping the team exceed goals and provide excellent customer service; leading product fit sessions; engaging the community through events; and taking on a variety of sales-floor roles as needed.

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when executing tasks.
• Innovate, champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in driving business results and maximizing profitability.
• Own an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Partner with store leadership to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and deliver best-in-class customer service.
• Lead fit sessions to build associates’ product knowledge and support authentic customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Work in a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage.
• Competitive paid time off plan, including paid holidays (full-time).
• Dental, vision, and life insurance (full-time).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed