Assistant Manager

Madewell • Bethesda, MD

3d

About The Position

At Madewell, an Assistant Manager is part of the leadership team and helps drive profitability through genuine customer connections, brand loyalty, and community engagement. The role provides immediate feedback and coaching to the sales team to maximize performance, and collaborates with other leaders to adapt strategies for business success and provide operational support.

The Assistant Manager supports the Store Director and Associate Store Manager in achieving business results and maximizing profitability, and owns an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling. The role helps manage store operations, systems, and technology; supports recruiting, training, and development when needed; and fosters a collaborative working environment. The Assistant Manager helps the team exceed goals and deliver best-in-class customer service, leads fit sessions to build associates’ product knowledge, develops community engagement and loyalty through events, and can take on different roles on the sales floor as needed.

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy when executing tasks.
• Champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and associate development efforts when needed.
• Partner with store leaders to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions to improve associates’ product knowledge and customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage for part-time associates.
• Competitive paid time off plan, including paid holidays, for full-time associates.
• Medical, dental, prescription, vision, and life insurance for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed