Assistant Manager

Leeds West Group•Topeka, KS

4d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in managing the daily operations of an automotive retail and repair facility. The role requires professional integrity, leadership, business acumen, knowledge of automotive practices and procedures, and a focus on quality work, customer service, and business goals. The Assistant Store Manager exercises discretion and independent judgment on matters that significantly affect business operations. The position oversees daily workflow, staffing, scheduling, customer satisfaction, service quality, safety, inventory, expenses, payroll, and operational performance. It supports business planning and growth, monitors key performance indicators, resolves customer concerns, and helps ensure that services and store practices comply with company policies, OSHA requirements, safety standards, and applicable laws. The Assistant Store Manager serves as a facility key holder and acts as Manager on Duty when the Store Manager is absent. The role supervises and develops store employees in collaboration with the Store Manager, including directing work, training, coaching, evaluating, and addressing performance concerns. It is an on-site, full-time, salaried exempt position requiring at least 50 hours per week, frequent weekend work, and up to 50% travel between local stores. The work takes place in a fast-paced automotive retail and repair environment.

Requirements

Must be at least 18 years old.
Active and unrestricted driver's license.
High school diploma or equivalent.
At least three years of related experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Satisfactory completion of any job-related background screening required for the position, consistent with applicable law.
Satisfactory Motor Vehicle Record check and ability to maintain a driving record that meets company requirements.
Strong integrity and people-management skills, including the ability to build trust, lead with emotional intelligence, and balance empathy with accountability.
Strong analytical, decision-making, and problem-solving skills.
Strong active listening, verbal and written communication, interpersonal, supervisory, diplomatic, and leadership skills.
Strong sales and customer-service skills.
Knowledge of automotive retail and service operations, business management, financial principles and procedures, and industry best practices.
Working knowledge of automotive systems, services, diagnostics, and repair processes sufficient to support customer service, workflow management, quality oversight, and safe store operations.
Strong organizational skills and attention to detail, as well as time-management skills.
Proficiency with technology and business software systems, including Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities and multiple tasks, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to comply with company policies on drugs and alcohol, weapons, workplace violence, harassment, discrimination, safety, and professional conduct, and to behave positively, respectfully, ethically, and professionally.
Ability to use required personal protective equipment and comply with uniform standards and OSHA safe-workplace standards.
Ability to travel up to 50% between local stores; overnight travel is less than 5% unless required for a particular assignment.
Ability to work at least 50 hours per week and regularly work long hours and weekends.

Nice To Haves

Bachelor's degree in business management or a related field.
Three years of leadership, supervisory, or management experience.

Responsibilities

Assist the Store Manager in overseeing daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
Analyze and monitor key performance indicators to track shop performance and identify opportunities for improvement.
Help develop and implement customer-retention and business-growth strategies to meet sales, profitability, and other business objectives.
Deliver and support excellent customer service, including effective customer interactions, call conversion, correct application of promotions and discounts, financing options, quality repair services, follow-ups, customer reviews, and prompt resolution of concerns.
Help manage inventory, shrinkage, business expenses, responsible P-Card use, payroll, and injury and damage claims to meet budget targets.
Serve as a facility key holder and complete opening and closing procedures, including nightly deposits, system close-outs, and responding to after-hours alarms and security concerns.
Help reduce workplace safety concerns, injuries, and damages through training, enforcement, and employee compliance with OSHA and company policies and industry practices.
Ensure test drives are conducted according to company policy, procedures, safety practices, and traffic laws.
Ensure employees maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, and budgets.
Supervise, direct, train, develop, mentor, support, evaluate, and discipline store employees in collaboration with the Store Manager.
Participate in and provide recommendations on hiring, firing, advancement, promotion, and other employee status changes; communicate with the Store Manager about significant employment decisions before they are made or communicated.
Support an inclusive, respectful, high-performing team culture and employee development.
Lead by example, set expectations, coach and provide feedback, recognize strong performance, and address concerns fairly and promptly.
Implement and champion business and leadership initiatives, policies, procedures, best practices, and programs through meetings, training, audits, and other leadership activities.
Manage employee workflow, work quality, and schedules in coordination with the Store Manager.
Act as Manager on Duty when the Store Manager is absent.
Perform other duties as assigned.