Assistant Manager

Quality Brand Group•Mesa, AZ

About The Position

The Assistant Manager is a development role designed to prepare an individual who is already capable of running shifts for the additional responsibilities of managing an entire store as a Restaurant Manager. The Assistant Manager supports the Restaurant Manager in planning, directing, and controlling store operations, and supervises employees in areas such as inventory merchandising, losses, and work hours. When directed, the Assistant Manager helps with product ordering and sales plans, and learns the basics of profit-and-loss management. The role may also include attending Restaurant Manager meetings and developing recruiting, hiring, and performance-management skills, as well as knowledge needed to support compliance with state and federal laws and regulations. During assigned shifts, the Assistant Manager manages the processes and people needed to deliver a friendly guest experience. They oversee product preparation and service standards, provide leadership and coaching to Crew Members, assign positions, communicate expectations, motivate the team, and give timely feedback. The role requires learning and executing multiple tasks while upholding the restaurant’s operational, safety, cleanliness, food-quality, and service standards.

Requirements

Fluency in speaking and reading English.
Math and writing skills.
Ability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Guest focus: anticipate and understand guests’ needs and exceed expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making ability, including making sound decisions based on analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling decisions, and celebrating team success.

Nice To Haves

Restaurant, retail, or supervisory experience is preferred.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Communicate shift responsibilities, provide feedback, and recognize team members’ achievements.
Deploy team members to meet guest needs and service standards throughout the shift.
Support Crew Member training as directed by the Restaurant Manager.
Communicate goals and hold team members accountable for shift performance.
Promote urgency in responding to guests and resolving problems.
Reinforce operational systems, tools, and procedures, and correct deficiencies as appropriate.
Monitor team performance to ensure quality, service, and cleanliness standards are met.
Ensure restaurant standards and marketing initiatives are executed during the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Monitor compliance with cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, brand, and franchisee policies; respond positively to coaching and feedback; and remain accountable for assigned responsibilities.
Prioritize guest satisfaction, respond to guest needs, and resolve problems promptly.
Prepare and serve quality food and beverages in accordance with brand and franchisee standards and systems.
Follow safety, food safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Adhere to uniform standards, including the required hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.