Assistant Manager - Stonebriar Centre

Lush Handmade Cosmetics•Frisco, TX

About The Position

The Assistant Manager (ASM) supports the Shop Manager in all areas of the business as needed and as delegated by the Retailer. As second-in-command, the ASM takes on Manager duties when required to support a strong customer and staff experience, excellent shop operations, and achievement of sales goals. The role applies Lush’s Leadership Practices—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose—to interactions with customers, staff, and shop operations. The ASM helps deliver an inclusive customer experience, build customer and staff knowledge of Lush’s brand values, grow product knowledge, and drive profitable sales. The role also supports team leadership, recruitment and staff development, shop standards and procedures, inventory, merchandising, scheduling, and time and attendance. The position is listed at 40 hours weekly.

Requirements

1–3 years managing or supervising in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft Suite, and adaptability to other systems as required.
Basic human resources skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and deliver a unique, inclusive customer experience that welcomes visitors, meets their needs, and makes their day.
Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and traffic-driving initiatives.
Continuously develop product knowledge and provide informed product recommendations.
Understand sales metrics, budgets, and reports, and use floor behaviors to influence results and deliver profitable sales.
Support the team on the sales floor by answering questions, removing obstacles, problem solving, and motivating staff to meet sales goals.
Own personal development by assessing performance, seeking feedback and resources, and improving skills and knowledge; support team development through coaching and leading by example.
Communicate needs and feedback to the team and leaders, and adapt to business needs.
Engage the team to build motivation, strong peer and customer relationships, and connection to brand values.
Support shop staffing by networking, recruiting, hiring, and succession planning within the market.
Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Manager in maintaining shop compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
Support inventory-team training on freshness standards and rotation rules, and manage ordering to keep appropriate products and quantities in the shop within the allocated budget.
Identify and support team development in maintaining a clean and attractive work environment and following merchandising and design standards to provide a consistent customer experience and drive sales.
Ensure appropriate staffing and skill coverage during peak periods, and ensure breaks and meals are allocated and recorded appropriately for staff wellbeing and payroll accuracy.