Assistant Manager

KITH•New York, NY

5d•$70,000 - $80,000•Onsite

About The Position

The Assistant Manager is primarily responsible for creating, maintaining, and supporting a best-in-class customer experience in the store. Reporting to and working under the direction of the General Manager, the Assistant Manager helps ensure the sales team is set up for success. The role oversees Sales Supervisors and Associates and executes initiatives intended to improve customer satisfaction. The Assistant Manager supports the team throughout the customer experience, including providing product knowledge and completing register transactions, and helps establish individual and team sales goals with guidance from the General Manager. The role works with Sales Supervisors and Client Advisors to elevate customer experience and satisfaction, addresses customer issues, and escalates matters to the General Manager or HQ business partners when appropriate. The Assistant Manager may also support other business functions as assigned or as required. The position is based at the Soho Flagship and is full-time, on-site. It includes store leadership and operational duties, such as supporting performance goals and standard operating procedures, opening and closing procedures, administrative tasks, housekeeping, inventory counts, merchandising initiatives, and leading store visits when the General Manager is absent. The schedule requires open and flexible availability, including evenings, overnights, weekends, holidays, and special projects as business needs require. Compensation is $70,000–$80,000 annually.

Requirements

2–3 years of leadership experience in a customer-facing role.
3 or more years of retail or apparel operations experience.
2 or more years leading a team of Supervisors.
Open and flexible availability, including evenings, overnights, weekends, and holidays.
Availability to consistently work weekends and support special projects, drops/releases, or other business needs.
Thorough communication skills and comfort delegating tasks and responsibilities.
Ability to multitask efficiently and manage multiple projects at once.
Computer skills, including Microsoft Suite, Google Suite, and point-of-sale systems.
Ability to perform business math and simple business accounting.
Ability to stand and walk for prolonged periods.
Ability to lift and move 25 pounds.
Ability to perform retail operations tasks involving bending, twisting, and climbing ladders or step stools.
Organized and detail-oriented.
Comfortable following up and holding oneself and others accountable.
Able to balance operations and people management.
Career-driven, initiative-taking, reliable, and a natural leader.

Nice To Haves

Experience in a commission-based environment.

Responsibilities

Create, support, and maintain a high-performing sales team with a focus on the customer experience.
Monitor the customer experience and identify opportunities for improvement.
Assist with systemic processes as assigned by the General Manager or required by the business.
Execute initiatives to improve customer experience and satisfaction.
Support communications with HQ business partners as assigned by the General Manager.
Provide feedback to the General Manager on individual and team performance for training and development.
Help deliver product knowledge and brand education to the store team.
Act as a liaison between the store and HQ when the General Manager is absent.
Collaborate with the management team to ensure brand and company standards are met.
Maintain working knowledge of all aspects of the business and provide guidance or support as needed.
Help the management team achieve performance goals and execute standard operating procedures.
Support timely and efficient completion of work tasks.
Oversee and complete opening and closing procedures as required.
Guide work activities during the day and before or after normal store operating hours.
Complete store administrative responsibilities when directed by the General Manager.
Assist with housekeeping, including dusting, sweeping, trash collection, and other standard retail tasks.
Assist with inventory counts as business needs require.
Assist the Merchandising team with visual initiatives as required.
Lead store visits in the General Manager’s absence.