Assistant Manager

Bagel Brands•Shakopee, MN

4d•$17 - $28•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about the store and consider the future of the district and Caribou as a whole. The AGM partners with the General Manager across all aspects of running the store and making an impact on the team and community. The role calls for stepping into leadership with a strong commitment to development and growth. The AGM demonstrates Team Member and Shift Leader work, builds toward General Manager-level business understanding, creates positive guest connections, and helps the team deliver speed and service. The position also supports store operations through problem resolution, administrative tasks, cash handling, ordering, inventory management, and attention to sales goals and business results. The AGM champions Caribou’s purpose and values and takes ownership of their own development. The position requires 1–3 years of prior restaurant or retail experience with a strong customer-service commitment. Candidates must be at least 18 years old and able to work at least one of the following: early mornings, evenings, some holidays, and/or weekends. A high school diploma or GED, valid driver’s license and reliable transportation, and one year of supervisory experience are preferred. Physical requirements include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with reasonable accommodations where applicable. The listed compensation range is $16.52–$27.53 per hour, subject to local and state minimum-wage regulations.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Must be at least 18 years of age.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Physical ability to hear, speak, see, bend, reach, lift up to 50 pounds, and stand for 4 to 8 hours, with or without reasonable accommodations.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
One year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop business understanding to the level of a General Manager over the course of a year.
Create lasting connections with guests and teach the team to do the same.
Promote speed through effective deployment, in-the-moment problem solving, and team motivation.
Take responsibility for sales goals through the connection between speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and active listening.
Connect day-to-day behaviors to business results and develop a broad understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, connecting daily, weekly, and monthly work to business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory when necessary.
Consider the success of the store beyond the current shift, including upcoming shifts.
Seek root causes of problems and create sustainable change.
Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal development, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Lead with a broader view of the Caribou brand, progressing from shift to store to district to company.
Champion the company’s culture, purpose, and values in every interaction.
Create an open and trusting relationship with the General Manager.
Pursue and exceed goals in creating day-making experiences.