T Mobile Authorized Retailer Assistant Manager

Northeast•Worcester, MA

1d•Onsite

About The Position

The Retail Assistant Manager partners with the Store Manager to lead and develop the store team, deliver T-Mobile’s customer experience aspirations, and support Mobile Associate success. The role promotes a customer-first culture, coaches and develops employees, supports store operations and visual standards, and delivers financial results based on key performance indicators. The position is with Luna Wireless, an Authorized T-Mobile Retailer. Spanish bilingual skills are preferred but not required.

Requirements

At least 1 year of customer service and/or sales experience; retail experience preferred.
Ability to work a varied schedule, including nights, weekends, and holidays.
Ability to lead and mentor people to deliver results.
Strong communication skills and ability to interact with teammates and customers.
At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.

Nice To Haves

Retail-environment experience.
Bilingual Spanish skills.

Responsibilities

Orient and ground store employees in T-Mobile’s customer-first standards and culture.
Help ensure customers’ needs are met and build customer confidence through comfortable, simple service and comprehensive problem-solving.
Observe Mobile Associates’ customer interactions and provide feedback for development, training, and coaching.
Manage customer wait times.
Stay current on products, services, and promotions.
Lead by example by staying current on products, services, training, and leadership practices, and serve as an expert resource to the team.
Work with Mobile Associates to meet or exceed monthly success measures and complete assigned training on time.
Help maintain the overall store environment and follow national plan-o-gram standards.
Use visual displays and interactive devices effectively and keep them current.
Assist with executing Retail Methods & Procedures.
Ensure the team understands store systems and corporate and store communications.
Deliver financial results based on key performance indicators.
Identify ways to manage and control store expenses.
Manage discounting and credits.