Regal Arnot Mall - Elmira, NY - (FT) Assistant Manager - $22/hour + Free Movies/Health/Dental/401k

Regal Theatres • Horseheads, NY

10d • Onsite

About The Position

Regal is seeking an Assistant Manager to assist the General Manager in leading and coaching theatre employees and delivering exceptional guest experiences. The role supports Regal’s vision of Sharing Joy Through Extraordinary Experiences by maintaining high standards for service, cleanliness, presentation, picture and sound, and food and beverage operations. The Assistant Manager helps create an engaging, diverse, professional environment and oversees day-to-day theatre operations, staff, guest relations, safety, inventory, costs, and facilities.

The position includes supervising and developing employees; managing schedules, cash, supplies, and inventories; maintaining food safety and regulatory compliance; overseeing kitchen, bar, projection, and theatre operations; and responding to guest concerns. The Assistant Manager also performs food preparation and service tasks as needed, maintains accurate operational records, and helps ensure the theatre and its equipment are clean, safe, and in good working order.

This position requires frequent standing and walking and regularly lifting up to 60 pounds. The work environment has a moderate noise level that can increase at times. The listed pay rate is $22.00 per hour.

Requirements

• A degree in Business or equivalent.
• Two years of management or supervisory experience in a restaurant or VIP/luxury theatre concept.
• Experience in a high-volume hospitality environment.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Good public-speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
• Ability to perform calculations accurately and identify and correct errors.
• Ability to identify problems, gather and evaluate relevant information, consider alternatives, reach evidence-based conclusions, and implement solutions.
• Ability to work with minimal supervision, take initiative, and perform under pressure or opposition.
• Proven experience with PC platforms and basic office programs, including email, word processing, and spreadsheets; ability to use copiers and other office equipment and maintain filing systems and attention to detail.
• Ability to use tools and equipment with dexterity and perform mechanical tasks as necessary.
• Strong interpersonal skills, including effective interaction with customers, the public, and coworkers and sensitivity to others’ feelings.
• Ability to establish goals, manage time, set priorities, model professionalism, and develop leadership traits in subordinate employees.
• Complete legally required state or local alcohol-service training and obtain required certification; complete Regal Responsible Beverage Server training through Regal Online University.
• Be of legal age to sell and/or serve alcohol under applicable state and local laws.
• Ability to meet the physical demands of the position, including regularly lifting up to 60 pounds and standing for extended periods.
• Supervisory experience or capability involving employee interviews, hiring, training, coaching, work assignment, performance appraisal, rewards and discipline, complaint handling, and problem resolution.

Responsibilities

• Assist the General Manager in leading and coaching the team to deliver excellent guest experiences and uphold Regal standards.
• Maintain regular and consistent attendance and comply with Regal policies, brand standards, corporate directives, and applicable laws.
• Oversee cash-management procedures, including counting, depositing, and reconciling daily receipts and other forms of payment.
• Monitor employee and guest safety, loss prevention, food and alcohol handling, emergency response, and the reporting and investigation of accidents or incidents.
• Ensure compliance with food-safety requirements and Health Department rules; complete required kitchen logs and report accidents, incidents, and business interruptions promptly.
• Hire, train, develop, mentor, supervise, counsel, schedule, and, after consulting with the Human Resources Manager, terminate employees.
• Train and cross-train employees in theatre, box office, food-running, serving, bartending, and kitchen positions; ensure applicable alcohol training and certifications remain current.
• Complete required paperwork, follow company policies, review the Regal Operations Manual, and ensure staff understand required training materials.
• Maintain projection and sound technology and systems, including booth equipment, maintenance, programming, and TMS operation.
• Ensure theatre facilities, kitchen, bar, interior, building, and grounds are clean and maintained; direct sanitation programs and arrange necessary maintenance and repairs.
• Ensure equipment is used properly and perform minor repairs or obtain qualified personnel for larger maintenance projects.
• Control costs and optimize profits, including payroll, cost of goods, and operating supplies.
• Maintain and reconcile inventories of food and beverage, alcohol, janitorial supplies, ingredients, and projection bulbs; order supplies based on demand and investigate shortages, spoilage, or discrepancies.
• Create staff schedules that meet demand while controlling labor costs.
• Complete daily theatre inspections and corrective actions, as well as daily kitchen logs for food and equipment temperatures and sanitizer solution.
• Ensure food and beverage items are prepared and served according to Regal recipes, portions, cooking requirements, and service standards.
• Promote guest satisfaction by greeting and thanking guests, responding to questions and complaints, and taking appropriate action to address dissatisfaction.
• Support guest relations, marketing and promotions for film engagements, efficient movie scheduling, and timely distribution of showtimes to relevant channels.
• Prepare and expedite food as needed, including measuring and assembling ingredients, collaborating with managers and cooks, storing food at appropriate temperatures, rotating stock, and restocking the kitchen.
• Clean and sanitize food-preparation areas and the kitchen, maintain a clean-as-you-go approach, and follow dress-code and personal-hygiene requirements.
• Handle lost-and-found items according to Regal policy and comply with federal and state laws regarding breaks and meal periods.
• Complete or be in the process of completing the management certification program; obtain applicable food-handler and ServSafe Food Manager certifications.

Benefits

• Medical and prescription coverage with company contributions toward the cost.
• Life insurance and disability insurance at no charge.
• Dental, vision, and supplemental life insurance options for employees and dependents.
• Accident, critical illness, and hospital indemnity insurance.
• Vacation time and sick leave.
• Free movie passes and discounted concessions at Regal locations.
• 401(k) retirement plan with company match for eligible employees aged 21 or older who have completed six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed