hour plus FREE tickets & 50% off food - Elmira NY

Regal Theatres•Horseheads, NY

11d•Onsite

About The Position

Regal Cinemas team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in accordance with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the POS system and handling payments accurately, promoting premium viewing experiences and the Regal Crown Club, ensuring ticket sales comply with the MPAA rating system and company policy, and responding to guest calls and questions. Concession duties include operating the POS system, handling payments and concession inventory accurately, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and complying with food safety laws and applicable break and meal-period laws. Where applicable, team members must maintain required alcohol training and certification and meet the legal age requirement for selling or serving alcohol. Team members must also read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include taking and depositing ticket stubs, directing patrons, inspecting bags where applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums, reporting problems to management, conducting auxiliary concession sales when directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties. The position pays $16.00 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible employees may participate in the 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
Where assigned to sell or serve alcohol, completion of legally required state or local training, obtaining required certification, and completion of Regal Responsible Beverage Server training on Regal Online University.
Where assigned to sell or serve alcohol, must be of legal age under applicable state or local law.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and follow the company dress code.
In the Box Office, operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions.
In Concessions, operate the POS system, accurately handle payments and concession stock inventory, promote the Regal Crown Club, and operate, prepare, and clean concession equipment.
Use suggestive selling and comply with applicable local, state, and federal food safety laws and break or meal-period requirements.
Maintain required alcohol certification and training when applicable; sell or serve alcohol only if legally permitted.
Read and understand assigned training materials, including materials covering sexual harassment and discrimination.
As an Usher, collect and deposit ticket stubs, direct patrons, inspect bags when applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Perform auxiliary in-auditorium concession sales when directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

Free movie passes.
Discounted concessions at any Regal location.
401(k) retirement plan with company match for eligible team members who are at least 21 years old and have completed six months of service.

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