Regal Cinemas - Cast Member - Walden Galleria 16 RPX & 4DX $16/Hour + Free Tickets + 50% off Food

Regal Theatres•Buffalo, NY

7d•Onsite

About The Position

Regal Cinemas at Walden Galleria 16 RPX & 4DX is hiring part-time Cast Members to provide guests with service, cleanliness, and a positive movie-going experience. Cast Members may work in the Box Office, Concession Stand, or as Ushers, depending on theatre needs and employee availability. The role includes selling tickets and concessions, assisting guests, maintaining theatre areas, and following Regal policies and procedures. The posting lists pay of $16 per hour, free movie tickets, and a 50% concession discount. Flexible scheduling and opportunities for advancement are also mentioned. Weekend and holiday availability is required, including Christmas and New Year's. Weekday opening and/or closing availability is preferred. Weekend work hours are listed as until 11:45 PM for minors and 1:00 AM or later for non-minors. Floor Staff are expected to attend regularly, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code. Box Office duties include operating the point-of-sale system and handling payments accurately, promoting premium viewing experiences and the Regal Crown Club, ensuring ticket sales follow the MPAA rating system and company policy, and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and complying with food safety and break-period laws. Where applicable, employees assigned to sell or serve alcohol must meet legal age requirements and maintain required training and certification. Usher duties include tearing and collecting tickets, directing guests, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, conducting auditorium inspections, reporting problems to management, making auxiliary concession sales when directed, cleaning auditoriums and public areas, monitoring vending equipment, and assisting with opening and closing duties. Successful candidates must complete or be progressing toward completion of the Cast Member and Box Office Cashier certification program. The role requires effective public speaking and listening, clear communication, accurate calculations, problem-solving, sound judgment, and the ability to perform under pressure. Physical tasks include frequent standing, walking, sitting, handling objects, reaching, and speaking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Must be available to work weekends and holidays, including Christmas and New Year's.
Completion of the Cast Member certification program and Box Office Cashier certification, or progress toward completion, is required.
If assigned to sell or serve alcohol, must be of legal age under applicable state or local law and complete required legally mandated training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Ability to speak publicly, listen effectively, and respond clearly and directly.
Ability to perform calculations accurately and identify and correct errors.
Ability to identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to frequently stand, walk, sit, handle objects, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Vision abilities including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Must read and understand training materials covering subjects such as sexual harassment and discrimination.

Nice To Haves

Weekday opening and/or closing availability is preferred.

Responsibilities

Provide guest service while working in the Box Office, Concession Stand, or as an Usher.
Operate the point-of-sale system and accurately handle cash, cards, gift cards, coupons, tickets, and other payment instruments as applicable.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in accordance with Regal's guest service philosophy.
Operate, prepare, and clean concession equipment; manage concession stock inventory; and follow food safety laws.
Complete required alcohol training and certification when assigned alcohol sales or service, where applicable.
Tear and collect tickets, direct guests to auditoriums, inspect packages when applicable, manage crowds, and help guests find seats.
Conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales when directed by management.
Clean auditoriums, restrooms, lobbies, hallways, and other areas; monitor theatre vending equipment.
Assist with assigned opening and closing duties.
Maintain regular and consistent attendance, respond to emergency situations when called upon, and comply with the company dress code and policies.