Regal Arnot Mall - Elmira, NY - (FT) Assistant Manager - $22/hour + Free Movies/Health/Dental/401k

Regal • Village of Horseheads, NY

11d • Onsite

About The Position

Regal is seeking a passionate, inspiring leader with operations experience to help deliver its vision of “Sharing Joy Through Extraordinary Experiences.” The Assistant Manager assists the General Manager in leading and coaching the team, creating an environment where engagement, diversity, and showmanship are paramount, and maintaining professionalism and exceptional guest service, cleanliness, picture and sound quality, and food and beverage standards. The position includes theatre operations, staff supervision, guest relations, food and beverage service, inventory and cost control, facility upkeep, and compliance with company policies and applicable laws.

Requirements

• Degree in Business or equivalent.
• Two years of management or supervisory experience in a restaurant or VIP/luxury theatre concept.
• Experience in a high-volume hospitality environment.
• Good public-speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
• Ability to perform calculations accurately and identify and correct errors.
• Ability to identify problems, evaluate information, consider alternatives, reach evidence-based conclusions, and implement solutions.
• Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
• Experience using PC platforms and basic office programs such as email, word processing, and spreadsheets; ability to use copiers and other office equipment and maintain filing systems and attention to detail.
• Ability to interface effectively with customers, the public, and coworkers, and sensitivity to others’ feelings.
• Ability to establish goals, budget time, set priorities, and model professionalism and leadership for employees.
• Must be of legal age to sell and/or serve alcohol under applicable state or local law, and complete legally required training and certification as well as Regal Responsible Beverage Server training.
• Must be able to meet the role’s physical requirements, including standing for extended periods, walking, reaching, occasional climbing or balancing and stooping, kneeling, crouching, or crawling, and regularly lifting up to 60 pounds.
• Must meet the position’s vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Assist the General Manager in leading and coaching theatre employees and maintaining professional service standards.
• Uphold Regal policies, brand standards, and operating procedures; complete required paperwork and report accidents, incidents, and business interruptions promptly.
• Oversee cash management, count and reconcile daily receipts, and deposit funds.
• Monitor employee and guest safety, loss prevention, food and alcohol handling, and emergency response; investigate and report accidents as required.
• Hire, train, develop, mentor, supervise, counsel, schedule, and, after conferring with the Human Resources Manager, terminate employees; train staff in theatre, kitchen, and service roles and cross-train as needed.
• Maintain current alcohol certifications and training where applicable, and ensure employees meet applicable certification requirements.
• Maintain projection and sound technology, including booth systems, programming, and theatre management system operation, to provide a quality guest experience.
• Ensure theatre facilities, kitchens, bars, equipment, and grounds are cleaned, maintained, and repaired; perform minor repairs and arrange qualified personnel for larger projects.
• Manage operating costs, including payroll, cost of goods, and supplies; control inventory, shortages, and spoilage; order supplies and conduct monthly or quarterly inventories.
• Create staff schedules that meet business demand while controlling labor costs.
• Conduct daily theatre inspections and corrective actions, and complete required kitchen logs for food handling, temperatures, and sanitizer solutions.
• Ensure food and beverages are prepared and served according to Regal recipes and standards; measure and assemble ingredients, expedite food, collaborate with cooks and managers, store and rotate food properly, and restock and sanitize kitchen areas.
• Provide guest service by greeting and thanking guests, responding to questions and complaints, resolving dissatisfaction, and handling lost-and-found items according to Regal policy.
• Support guest relations, marketing and promotions, efficient movie scheduling, and timely distribution of showtimes through appropriate channels.
• Keep current on recipe changes and comply with food safety, Health Department, dress code, hygiene, break, and meal-period requirements.
• Complete or work toward completion of the management certification program; obtain required food-handler credentials where applicable and ServSafe Food Manager Certification; complete SDS training and review the Regal Operations Manual and required training materials.
• Perform supervisory duties in accordance with company policies and applicable laws, including assigning and directing work, evaluating performance, recognizing and disciplining employees, addressing complaints, and resolving problems.

Benefits

• Medical and prescription coverage, with company contributions toward the cost.
• Life insurance and disability insurance at no charge.
• Dental, vision, and supplemental life insurance options for employees and dependents.
• Accident, critical illness, and hospital indemnity insurance.
• Vacation time and sick leave.
• Free movie passes and discounted concessions at Regal locations.
• 401(k) retirement plan with company match, available to eligible team members age 21 and older after six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager