About The Position

The Assistant Manager is an hourly employee whose primary function is to operate and supervise a theatre and its employees, representing Regal consistently with its mission statement and policies. The role supervises and develops employees, supports theatre operations, equipment and facility maintenance, guest satisfaction, safety, cash accountability, cost control, and marketing. The Assistant Manager also performs staff duties as needed and carries out responsibilities under the oversight of the General Manager or other senior management.

Requirements

  • At least three months of supervisory experience; or six months of theatre experience with completion of the Cast Certification Program; or a combination of these; or demonstrated leadership or management potential, subject to VP approval.
  • If assigned alcohol sales or service at a theatre that sells alcohol, be of legal age under state or local law and complete legally required training and certification as well as Regal Responsible Beverage Server training on Regal Online University.
  • Good public-speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
  • Ability to listen effectively, respond clearly and directly, and explain information to others.
  • Ability to perform calculations accurately and quickly and identify and correct errors.
  • Ability to identify problems, gather relevant data, assess possible causes and alternatives, reach evidence-based conclusions, and recommend solutions.
  • Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
  • Experience with PC platforms and basic office programs, including email, word processing, and spreadsheets; ability to use copiers and other office equipment and maintain filing systems with attention to detail.
  • Dexterity with tools and equipment and ability to perform mechanical tasks as necessary.
  • Ability to interact effectively with customers, the public, and coworkers, and to show sensitivity to others’ feelings.
  • Ability to establish goals, manage time, and set priorities to achieve objectives.
  • Ability to meet the physical demands of the role, including regularly lifting up to 60 pounds; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Ability to perform the essential duties satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

  • Maintain regular and consistent attendance and uphold and administer theatre policies.
  • Train, develop, coach, and supervise non-management employees; perform staff positions as required.
  • Operate theatre projection and audio-visual hardware and software, handle film, and perform required maintenance. Maintain working knowledge of booth and projection systems, including programming and TMS operation.
  • Keep required alcohol certifications and training current where applicable.
  • Monitor employee and patron safety, loss prevention, emergencies, and the handling, reporting, and investigation of accidents.
  • Ensure guest satisfaction.
  • Count, deposit, and reconcile daily receipts, including cash, cards, coupons, gift cards, checks, discount tickets, and other forms of payment or accountability.
  • Know and comply with the dress code; complete or be in the process of completing the management certification program; review and understand the ROM.
  • Interview, hire, schedule, coach, counsel, or suspend cast members with management oversight; consult the Human Resources Manager before terminating employees.
  • Administer applicable paperwork and uphold company Human Resources policies.
  • Control costs and direct operating expenses; purchase and order concession, café, and other supplies; oversee inventory and auditing processes.
  • Supervise theatre building and grounds maintenance, perform minor repairs, and obtain qualified personnel for larger maintenance concerns.
  • Market and promote film engagements, schedule showtimes, and deliver showtimes to appropriate channels on time.
  • Read and understand training materials covering topics such as sexual harassment and discrimination.
  • Perform other duties assigned by the General Manager or another senior manager.
  • Train and coach employees; plan, assign, and direct work; appraise performance; reward employees; address complaints and resolve problems; and, under senior management direction, discipline employees. Interviewing and hiring may also be assigned by the General Manager.

Benefits

  • Free movie passes at any Regal location.
  • Discounted concessions at any Regal location.
  • Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.
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