About The Position

The Assistant Manager is an hourly employee whose primary function is operating and supervising a theatre and its employees, while representing Regal consistently with its mission statement and policies. The role includes performing staff positions as needed and supervising employees in accordance with Regal policies and applicable laws. The Assistant Manager supports theatre operations across projection and audio-visual systems, guest service, safety and risk management, financial reconciliation, human resources, inventory and cost control, facility maintenance, and film marketing and scheduling. The position also requires completing or working toward the management certification program, reviewing and understanding the ROM, and reading and understanding required training materials, including those covering sexual harassment and discrimination.

Requirements

  • At least three months of supervisory experience, or six months of theatre experience with completion of the Cast Certification Program, or a combination of these; alternatively, demonstrated leadership or management potential subject to VP approval.
  • If assigned to sell or serve alcohol, be of legal age under applicable state or local law and complete legally required training and certification and Regal Responsible Beverage Server training.
  • Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
  • Ability to listen effectively, respond clearly and directly, and explain information to others.
  • Ability to perform calculations quickly and accurately and identify and correct errors.
  • Ability to identify problems, gather relevant data, assess possible causes and alternatives, reach evidence-based conclusions, and recommend solutions.
  • Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
  • Experience with PC platforms and knowledge of basic office programs, including email, word processing, and spreadsheets.
  • Ability to operate copiers and other office equipment, use and access filing systems, maintain attention to detail, and use tools and equipment with dexterity for mechanical tasks as necessary.
  • Ability to interact effectively with customers, the public, and co-workers and show sensitivity to others' feelings.
  • Ability to establish goals, budget time, and set priorities.
  • Ability to perform the essential job functions, with reasonable accommodations available for individuals with disabilities.
  • Ability to meet the physical demands of the role, including regularly lifting up to 60 pounds.

Responsibilities

  • Maintain regular and consistent attendance and uphold and administer theatre policies.
  • Train, develop, coach, supervise, and direct non-management employees; perform staff positions as required.
  • Operate and maintain theatre projection and audio-visual equipment, including film handling, booth and projection systems, programming, and TMS operation.
  • Ensure required alcohol certifications and training are current where applicable.
  • Monitor risk management, including employee and patron safety, loss prevention, emergency situations, and the handling, reporting, and investigation of accidents.
  • Ensure guest satisfaction.
  • Count, deposit, and reconcile business-day receipts, including cash, cards, coupons, gift cards, checks, discount tickets, and other applicable payment or accountability methods.
  • Follow the theatre dress code.
  • Complete or work toward the management certification program and review and understand the ROM.
  • Interview, hire, schedule, coach, counsel, and suspend cast members, with the specified management oversight; terminate employees after consulting the Human Resources Manager; administer applicable paperwork and follow HR policies.
  • Control operating costs; purchase and order concession, café, and other operational supplies; manage associated inventory and auditing processes.
  • Supervise theatre building and grounds maintenance, perform minor repairs, and obtain qualified personnel for major maintenance concerns.
  • Market and promote film engagements, schedule movie show times, and deliver show times promptly to appropriate channels.
  • Read and understand required training materials, including material concerning sexual harassment and discrimination.
  • Carry out additional duties assigned by the General Manager or another senior manager.
  • Train and coach employees; plan, assign, and direct work; appraise performance; reward employees; address complaints and resolve problems; and, under the direction of the General Manager or senior manager, discipline employees.
  • Perform assigned duties involving alcohol sales or service only when of legal age and complete legally required training and certification as well as Regal Responsible Beverage Server training.

Benefits

  • Free movie passes at any Regal location.
  • Discounted concessions at any Regal location.
  • Eligibility to participate in a 401(k) retirement plan with company match after reaching age 21 and completing six months of service.
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