Full Time Assistant Manager - Temp (Seasonal) - Gaylord National Harbor
About The Position
As a temporary Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. The role is vital to driving store success while maintaining a positive experience for Guests and associates. Performance is measured by the ability to achieve annual store objectives and corporate goals, including sound decision-making and execution, meeting financial objectives, creating an Experience First culture, supervising and developing associates, executing operational standards, fostering team collaboration and communication, and stakeholder feedback. Supervisors may assign additional functions and requirements. The description does not constitute an employment contract, alter at-will employment, or limit Build-A-Bear, Inc.'s right to change the description or assign tasks.
Requirements
- At least 2 years of store management experience, with a successful history in a customer-centric business, preferably specialty retail.
- High school diploma.
- Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
- Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
- Ability to sit, stand, and move around for at least eight hours a day.
- Ability to lift more than 25 pounds.
- Behavioral traits for success include thriving in a high-engagement Guest experience environment; balancing creativity and fun with accountability and dependability; connecting with and inspiring others; using sound judgment in ambiguous situations; showing initiative and self-direction; uniting teams; remaining calm in a dynamic environment and under pressure; leading with a confident, engaging style; and maintaining a positive outlook in challenging circumstances.
Nice To Haves
- 2–4 years of store management experience, with a successful history in a customer-centric business, preferably specialty retail.
- Associate's degree or higher in business, management, or a related field.
Responsibilities
- Assist the Chief Workshop Manager in assigning daily work, managing breaks and priorities, and serving as a role model leader.
- Assist the Chief Workshop Manager with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
- Lead and inspire the team during scheduled shifts, enforce and follow company policies and standards, report possible violations, recommend disciplinary actions, and assist with corrective actions.
- Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
- Ensure merchandising displays and layouts follow brand standards and create an inviting, cohesive store environment.
- Use common sense and independent judgment to maintain operational efficiency and safety and resolve Guest issues.
- Oversee inventory processes, including receiving, stocking, and inventory counts.
- Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.
Benefits
- Comprehensive benefits intended to support associates' health, well-being, and long-term financial security; the full benefits list is available on the company website.
- Opportunity to earn a monthly bonus based on store sales results versus plan.
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What This Job Offers
Career Level
Manager
Education Level
High school or GED
