Full Time Assistant Manager - Temp (Seasonal) - Gaylord National Harbor

Store • Oxon Hill, MD

11d • Onsite

About The Position

As a temporary Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations. You will help ensure excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies, contributing to the store’s success and a positive experience for Guests and associates.

The role includes leading scheduled shifts, supporting associate assignments and development, driving sales and operational standards, and helping manage inventory and Guest issues. Performance is measured against annual store objectives and corporate goals, including financial results, the Guest and associate experience, talent management, operational standards, team collaboration, communication, performance, and stakeholder feedback. Additional functions or requirements may be assigned by supervisors.

Requirements

• At least 2 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.
• Thrives in a high-engagement Guest experience environment; balances creativity and fun with accountability and dependability; connects with and inspires others; exercises sound judgment; shows initiative and self-direction; unites teams; adapts to a dynamic environment and remains calm under pressure; leads with a confident, engaging style; and maintains a positive outlook in challenging circumstances.

Nice To Haves

• 2–4 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
• Associate’s degree or higher in business, management, or a related field.

Responsibilities

• Assist the Chief Workshop Manager in assigning daily work, managing breaks, completing tasks and priorities, and serving as a role model leader.
• Provide feedback and recommendations to the Chief Workshop Manager regarding hiring, promotion, applicant selection, and staff advancement.
• Lead and inspire the team during scheduled shifts while following and enforcing Build-A-Bear Workshop policies, procedures, and standards.
• Identify and immediately communicate possible policy violations to the Chief Workshop Manager and/or District Manager.
• Recommend disciplinary actions and assist with corrective actions when policy violations occur, including matters involving store security and cash management, product confidentiality, safety, attendance, and business conduct.
• Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
• Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
• Use common sense and independent judgment to maintain operational efficiency, follow store safety policies and procedures, and resolve Guest issues.
• Oversee inventory processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that delivers an exceptional Guest experience.

Benefits

• Associates may earn a monthly bonus based on their store’s sales results versus plan.
• The company describes its benefits as comprehensive and competitive and directs employees to its careers benefits webpage for the full list.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED