Assistant Manager

AEG Vision•Bellevue, WA

About The Position

The Assistant Practice Manager supports the Practice Manager in daily practice operations, patient flow, team coordination, and service execution. This hands-on developmental leadership role builds operational knowledge and leadership capability while preparing the employee for possible expanded responsibility. The position works actively on the practice floor and learns and supports multiple practice functions, including patient care coordination, optical sales and service, technician or clinical support, patient handoffs, and daily operational routines. The role does not own the full scope of practice management; specific areas of responsibility may be assigned according to practice needs, business priorities, and individual readiness. The Assistant Practice Manager helps create an environment where team members feel supported and developed, while contributing to exceptional patient care and business results. The role works with the Practice Manager and Optometrist, reinforces patient-centered service, supports coaching and training, helps identify operational and patient-service issues, and may serve as the designated practice point of contact during the Practice Manager’s absence when assigned.

Requirements

Optical, optometric, healthcare, retail, hospitality, or comparable service or operations experience.
High school diploma or equivalent.
Demonstrated leadership capability, which may include peer training, coaching others, owning a specific business area, supporting team development, or leading through influence without a formal management title.
Ability and willingness to learn and function across multiple practice positions to support patient care, team coverage, and operational execution.
Strong communication, organization, collaboration, and follow-up skills in a fast-paced patient care environment.
Ability to reinforce expectations, model patient-centered service behaviors, and support basic coaching or training reinforcement.
Ability to learn practice systems, technology, and workflow tools quickly.

Nice To Haves

Experience in one or more optical or practice functions, such as patient care coordination, optometric technician support, optical sales, opticianry, clinical support, or front desk operations.
1–2 years of leadership, lead, supervisory, or management experience.
Related education; equivalent experience may be considered.

Responsibilities

Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and real-time practice needs.
Work on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
Learn and support practice roles such as patient care coordination, optical sales and service, technician or clinical support, patient handoffs, and opening and closing routines.
Support assigned areas such as front desk flow, optical floor support, clinical or technician workflow, patient experience, team readiness, and daily operational routines.
Help communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
Reinforce patient-centered service behaviors that promote trust, clear communication, timely follow-up, and a smooth patient experience.
Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
Help identify patient service concerns, workflow barriers, delays, remake opportunities, and communication gaps, escalating concerns as appropriate.
Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
Support practice readiness, including opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the direction of the Practice Manager.
Serve as the designated practice point of contact in the Practice Manager’s absence when assigned, escalating matters outside the role’s authority.
Perform other duties as assigned by the Practice Manager.