Assistant Manager

Planet Fitness•Port St. Lucie, FL

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations to ensure an exceptional Judgement Free member experience. The role supports team members through onboarding and training, leads the team in completing tasks, and helps drive club priorities and KPI goals. The Assistant Manager models and coaches behaviors that support a great member experience and ensures team members have the tools they need to succeed. The role also includes member service, membership and retail transactions, maintaining club cleanliness and safety, ordering and managing supplies, supporting hiring and onboarding, addressing employee and member concerns, and assisting with emergency situations. Team members are expected to follow health and safety policies, report unsafe conditions or at-risk behaviors, and work safely.

Requirements

Must be at least 18 years old.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Able to lift up to 75 pounds.
Able to stand and move continually throughout the club during a shift.
Able to communicate continually in person or by phone during a shift.
Able to move into different positions, including bending and twisting, to accomplish tasks.
Willingness and ability to encounter toxic chemicals during a shift.
Frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

9–12 months of experience in a customer service environment is preferred.
9–12 months of experience supervising and leading a team is preferred.

Responsibilities

Lead team members to complete assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire others to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and game plan with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit the club, and help with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective-member calls and conduct tours to assess membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, assigned areas, and restrooms according to the cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.