Assistant Manager

Petco•Coeur D'Alene, ID

4d•Onsite

About The Position

The Assistant Manager plays a critical leadership role in bringing Petco’s purpose to life by supporting the General Manager in running a high-performing Pet Care Center. The role leads store partners, cares for pets, and delivers exceptional customer experiences. The Assistant Manager is a trusted leader on the sales floor, takes the lead in the General Manager’s absence, and helps develop talent, drive results, and ensure operational excellence. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely lifting and moving merchandise, supplies, or animals weighing up to 50 pounds. It also includes customer assistance and cashiering, working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

Requirements

At least 2 years of retail experience, including supervisory or management experience.
Ability to lead, coach, and motivate a team.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with point-of-sale systems and Microsoft Office applications.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Passion for animals and knowledge of pet care.

Responsibilities

Uphold Petco’s animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and store partners.
Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
Support hiring, onboarding, training, and ongoing development of store partners.
Provide timely coaching, feedback, and recognition to strengthen partner performance and engagement.
Maintain a clean, organized, and visually appealing store.
Support daily store operations and ensure smooth workflow and execution.
Lead from the sales floor to drive sales, service, and operational goals.
Monitor store performance metrics and share results and insights with the General Manager.
Assist with inventory control, merchandising execution, and promotional events.
Take on leadership responsibilities and make decisions in the General Manager’s absence.
Resolve escalated customer concerns quickly and professionally.
Model Petco values, behaviors, and service standards.
Coach partners on selling skills, pet care knowledge, and customer engagement.
Support a positive, inclusive, and collaborative team culture.
Assist with performance management and accountability.
Execute merchandising standards and help ensure accurate inventory levels.
Support labor efficiency, task prioritization, and operational routines.
Ensure compliance with company policies, procedures, and safety standards.
Perform additional duties as needed to support business needs.
Perform cashiering and point-of-sale transactions and provide customer assistance.