Assistant Manager

Denny's (Feast Enterprise LLC)•Phoenix, AZ

About The Position

The Assistant Manager reports to the General Manager and supervises approximately 15–20 crew members. The role is responsible for properly executing restaurant operations during assigned shifts, providing guests with a great dining experience, and upholding service and quality standards. Working alongside other Assistant Managers and/or Hourly Supervisors, the Assistant Manager supports the Restaurant Manager and General Manager, who has overall accountability for the restaurant’s success. Schedules rotate across day and night shifts, weekends, and holidays. The position supports employee selection and retention, continuous operational improvement, and the interpretation of profit and loss statements, operating plans, and costs. The Assistant Manager is expected to maintain a strong commitment to guest satisfaction and demonstrate Denny’s Guiding Principles. The Assistant Manager supports the General Manager across guest experience, employee hiring and development, restaurant operations and sanitation, financial performance, sales and community relationships, security, asset management, compliance, and problem resolution. The role also requires teamwork and performing other duties as needed or assigned. The job requires physical work in a restaurant environment, including standing and walking through shifts of 8–10 hours, lifting and carrying items, working in confined areas and around potentially hazardous chemicals, and tolerating temperature changes in kitchen and freezer areas. The position may require occasional shifts exceeding 10 hours and periodic travel, including occasional overnight and airline travel when applicable.

Requirements

At least 2 years of experience in restaurant, hospitality, or retail management.
Food Safety Manager certification.
Strong organizational skills and excellent oral and written communication skills, including the ability to communicate with all levels of the organization.
Ability to communicate effectively in English, orally and in writing.
Basic math skills, including addition, subtraction, multiplication, and division.
Respect for others and an appreciation of diversity.
Proven problem-solving ability and ability to handle high-stress situations.
Ability to interpret financial statements and understand contributing factors.
Ability to identify and anticipate opportunities and implement corrective action steps.
Ability to work weekends, holidays, and evenings, as well as rotating day and night shifts.
Ability to operate an automobile without hours-of-operation restrictions.
Ability to lift a tray weighing up to 25 pounds and lift and carry supplies and equipment weighing up to 60 pounds, including placing items on high and low shelves.
Ability to bend, stoop, reach, lift, and grasp.
Ability to hear in a loud environment to respond to employee and guest needs.
Ability to meet applicable state, county, or municipal food-handling health regulations.
Ability to work around potentially hazardous chemicals, move and operate in confined work areas, and work both indoors and outdoors.
Ability to observe staff and all aspects of restaurant operations.
Ability to stand and walk during an 8–10 hour shift; occasional shifts over 10 hours may be required.
Ability to tolerate extreme temperature changes in kitchen and freezer areas.
Reliable transportation to meet banking obligations.

Nice To Haves

Additional operations and/or leadership experience is strongly preferred.
An associate’s or bachelor’s degree, or an equivalent combination of education and experience.

Responsibilities

Supervise approximately 15–20 crew members and oversee restaurant operations during assigned shifts.
Ensure guests receive a respectful, enjoyable dining experience and that employees prioritize guests.
Work with the General Manager to attract, hire, develop, coach, and retain hourly employees.
Help create and maintain a respectful and enjoyable environment for employees.
Assist with recruiting and selection, and use training programs, development plans, and work assignments to build employee skills.
Provide employees with timely, constructive coaching and feedback.
Ensure Denny’s food and service standards are met, including food preparation, handling, and storage guidelines.
Enforce sanitary practices for the cleanliness and maintenance of the restaurant.
Assist the General Manager with interpreting financial and operational reports and schedules, identifying performance gaps, and developing solutions to achieve controllable profit goals.
Help drive restaurant sales, guest counts, and profit by building community relationships with civic, business, school, and professional organizations.
Monitor security procedures to protect guests, employees, and company assets.
Monitor cash handling and inventory management procedures to protect and conserve company assets.
Maintain compliance with Denny’s employment policies and state, local, and federal regulations.
Proactively address and resolve customer complaints, employee relations issues, and facilities or security issues; raise appropriate issues to the General Manager and participate in resolutions.
Work collaboratively and willingly assist others; perform other duties as needed or assigned.
Operate the point-of-sale system and work with Denny’s menu products.
Perform the job duties of every position and multitask according to business demands.
Travel periodically, including occasional overnight and airline travel when applicable.
Maintain reliable transportation to meet banking obligations.