Assistant Manager

Kith•New York, NY

4d•Onsite

About The Position

The Assistant Manager is responsible for creating, maintaining, and supporting a best-in-class customer experience in the store. Working under the General Manager, the Assistant Manager helps ensure the sales team is prepared for success and oversees Sales Supervisors and Associates. The role supports customer-facing activities, including providing product knowledge and completing register transactions, and helps establish individual and team sales goals. The Assistant Manager works with Sales Supervisors and Client Advisors to improve customer satisfaction, resolves customer issues, and escalates matters to the General Manager or HQ business partners when appropriate. The role may also support other business functions as assigned or as business needs require. Kith is a New York City lifestyle brand and specialty retailer established in 2011. It offers seasonal apparel, accessories, and footwear collections and operates boutiques, shop-in-shops, Kith Treats locations, and Sadelle’s at Kith restaurants. Kith also operates the Kinnect Foundation, a nonprofit focused on education, community, and social impact. The company is an equal employment opportunity employer. This position is fully onsite.

Requirements

2–3 years of leadership experience in a customer-facing role.
3 or more years of retail or apparel operations experience.
2 or more years leading a team of Supervisors.
Open and flexible availability, including evenings, overnights, weekends, and holidays.
Availability to consistently work weekends, special projects, drops/releases, or as business needs require.
Thorough communication skills and comfort delegating tasks and responsibilities.
Ability to multitask efficiently and manage multiple projects at once.
Computer skills, including Microsoft Suite, Google Suite, and point-of-sale systems.
Ability to perform business math and simple business accounting.
Ability to stand and walk for prolonged periods.
Ability to lift and move 25 pounds.
Ability to perform standard retail operations tasks, including bending, twisting, and climbing ladders or step stools.

Nice To Haves

Experience in a commission-based environment.
Organized and detail-oriented.
Comfortable following up and holding oneself and others accountable.
Balanced between operations and people management.
Career-driven.
Takes initiative.
Natural leader.
Reliable.

Responsibilities

Create, support, and maintain a high-performing sales team focused on the customer experience.
Monitor the customer experience and identify opportunities for improvement.
Maintain systemic processes as assigned by the General Manager or required by business needs.
Execute initiatives intended to improve customer experience and satisfaction.
Support communications with HQ business partners as assigned by the General Manager.
Provide feedback to the General Manager on individual and team performance for training and development.
Assist with delivering product knowledge and brand education to the store team.
Act as a liaison between the store and HQ when the General Manager is absent.
Collaborate with the management team to ensure brand and company standards are met.
Maintain working knowledge of business functions and provide guidance or support when needed.
Help the management team achieve performance goals and execute standard operating procedures.
Ensure work tasks are completed in a timely and efficient manner.
Oversee and complete opening and closing procedures as required.
Guide work activities during the day and before or after normal store operating hours.
Complete store administrative responsibilities when directed by the General Manager.
Assist with housekeeping, including dusting, sweeping, and trash collection.
Assist with inventory counts as business needs require.
Assist the Merchandising team with visual initiatives as required.
Lead store visits when the General Manager is absent.