Assistant Manager

Express • Nashville, TN

4d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos retail brands. Express is a multichannel apparel brand offering modern, confident and effortless styles for work, everyday wear and special occasions. It operates more than 400 retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app.

Express is seeking an Assistant Manager for its Opry Mills store. The Assistant Manager supports the Store Manager in supervising store operations, recruiting, managing and training associates, and driving sales and productivity. The role helps ensure compliance with company policies and creates a strong in-store shopping experience for customers.

The Assistant Manager helps develop and retain talent, maintain a positive and collaborative work environment, coach and train Sales Associates, and support hiring. The role also assists with business analysis and action plans, daily operations, sales-floor coverage, merchandise flow, and execution of store strategies and company initiatives. The Assistant Manager leads by example in customer engagement, resolves customer concerns, supports visual standards, and is accountable for improving the customer experience.

The position requires a high school education or equivalent, relevant experience, proficiency with technology such as iPads and registers, strong customer service skills, and availability that includes nights, weekends and non-business hours. The role also has physical requirements.

Requirements

• High school education or equivalent.
• One to three years of relevant job experience is listed under required experience and qualifications.
• At least two years of relevant experience is listed under critical skills and attributes.
• Proficiency using technology, including iPads and registers.
• Strong customer service skills.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Proven ability to drive sales results.
• Strong communication skills.
• Applicants must be currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.
• Prior sales management experience.

Responsibilities

• Assist the Store Manager with store operations, recruiting, management, training, and sales functions.
• Help develop, inspire, and retain top talent and maintain a positive, collaborative work environment.
• Coach, teach, and train Sales Associates for effective job performance; partner with the Store Manager to identify high performers and support their growth.
• Participate in Sales Associate interviews and provide feedback to the Store Manager as needed.
• Support analysis of the business and help execute and communicate action plans to optimize results and operational execution.
• Assist in overseeing daily store operations and execute action plans to improve results.
• Ensure sales-floor coverage that meets customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain adherence to company policies and help ensure the safety of associates and customers.
• Manage execution of the store strategy to achieve performance goals.
• Lead associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• Support an environment focused on consistently delivering a strong in-store experience.
• Model proactive customer engagement; greet and assist customers and share information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying the source of issues and taking initiative to address them.
• Lead the customer experience, remain accountable for its results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid time off
• Parental leave for new moms and dads
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may choose voluntary benefits through YouDecide and participate in the Learn & Earn incentive program.
• Part-time associates may be eligible for individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED