Assistant Manager (Career Opportunities)

Destination Pet, LLC•Santa Fe, NM

8d•$25 - $30

About The Position

Destination Pet is seeking an Assistant Manager to help lead the team at Eldorado Animal Clinic. The Assistant Manager supports the company’s mission, vision, culture, and policies, and helps ensure exceptional customer service, salesmanship, and coordinated pet care. The role manages center staff under the General Manager’s direction and serves as the onsite manager when the General Manager is unavailable. It also supports facility operations, compliance, scheduling, inventory, customer communications, financial monitoring, and community promotion.

Requirements

At least 1 year of management experience, preferably in hospitality, service, and/or retail environments.
A passionate team player and strong motivator.
Experience with problem-solving, sound judgment, confidentiality, and professional and effective interactions with coworkers, clients, and the public.
Proficiency with computer applications, including Microsoft Office Suite and database applications.
Ability to multitask and strong time-management skills.
Ability to complete assignments and responsibilities accurately and on time, including with strict or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Exceptional customer service experience and skills.
Ability to work evenings, weekends, and holidays.
Ability to frequently lift 40 pounds, remain on feet for the duration of the shift, and frequently stand, walk, and climb stairs.
Ability to use a computer system and multi-line telephone.
Ability to handle dogs on leashes.
Ability to work around disinfectant and sanitation chemicals, animal dander, and animal excretions.

Nice To Haves

An associate degree or bachelor’s degree (BS/BA).
Veterinary, boarding, and/or grooming experience.

Responsibilities

Support Destination Pet’s mission, vision, culture, and policies.
Ensure exceptional customer service and salesmanship, including through personal contact, associate training, complaint resolution, and service delivery.
Collaborate regularly with Destination Pet support teams, including Operations, Human Resources, Marketing, Facilities, and Legal.
Coordinate pet care services and cross-training as needed.
Manage center staff at the General Manager’s direction, including motivating, recruiting, hiring, training, promoting, coaching, counseling, and terminating when necessary.
Assist with facility compliance with federal and local labor laws and regulations, including OSHA, EEOC, ADA, and Fair Labor Practices.
Schedule staff assignments to support excellent service while maintaining the payroll budget.
Monitor and respond to pet guests’ needs to ensure their safety, security, and comfort.
Resolve customer complaints and ensure client communication occurs.
Maintain appropriate supplies inventory, including reordering, restocking, and shopping for miscellaneous supplies as needed.
Manage the computer system.
Address center maintenance needs in the General Manager’s absence to maintain a safe, comfortable environment for pet guests and associates.
Assist the General Manager with monitoring financial reports and statistics.
Ensure bank deposits are made as needed, including in the General Manager’s absence.
Promote and market Destination Pet programs and services in the surrounding community.
Serve as the onsite manager when the General Manager is unavailable.
Perform other duties as assigned.