Assistant Manager (Career Opportunities)

Destination Pet, LLC•McKinney, TX

About The Position

Destination Pet is seeking an Assistant Manager to help lead the team at Rover Resort. The role supports the company’s mission, vision, culture, and policies and helps ensure high-quality pet care, customer service, and sales. The Assistant Manager manages center staff under the direction of the General Manager and serves as the onsite manager when the General Manager is unavailable. The position also supports staffing, scheduling, compliance, inventory, facility needs, financial monitoring, deposits, client communication, and community promotion. The role requires flexibility, including evening, weekend, and holiday availability as needed.

Requirements

At least 1 year of management experience, preferably in hospitality, service, and/or retail environments.
Passionate team player and strong motivator.
Experience with problem-solving, sound judgment, confidentiality, and professional interaction with coworkers, clients, and the general public.
Proficiency with computer applications, including Microsoft Office Suite and database applications.
Ability to multitask and strong time-management skills.
Ability to complete assignments accurately and on time, often with strict and/or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Exceptional customer service experience and skills.
Ability to work evenings, weekends, and holidays, with weekend availability as needed and flexibility with hours.
Ability to frequently lift 40 pounds; remain on feet for the duration of a shift; and frequently stand, walk, and climb stairs.
Ability to use a computer system and multi-line telephone.
Ability to handle dogs on leashes.
Ability to work around disinfectant and sanitation chemicals, animal dander, and animal excretions.

Nice To Haves

Associate degree or BS/BA.
Veterinary, boarding, and/or grooming experience.

Responsibilities

Support Destination Pet’s mission, vision, culture, and policies.
Ensure exceptional customer service and salesmanship, including through customer contact, associate training, complaint resolution, and service delivery.
Collaborate regularly with Destination Pet Support Staff, including Operations, Human Resources, Marketing, Facilities, and Legal.
Coordinate pet care services and cross-training where necessary.
Manage center staff at the General Manager’s direction, including motivating, recruiting, hiring, training, promoting, coaching, counseling, and terminating when necessary.
Assist with facility compliance with federal and local labor laws, including OSHA, EEOC, ADA, and fair labor practices.
Schedule staff assignments to support outstanding service while maintaining the payroll budget.
Monitor and respond to pet guests’ needs to ensure their safety, security, and comfort.
Resolve customer complaints and ensure client communication occurs.
Maintain appropriate inventory of supplies, including reordering, restocking, and shopping for miscellaneous supplies as needed.
Manage the computer system.
Address center maintenance needs when the General Manager is absent to maintain a safe, comfortable environment for pet guests and associates.
Assist the General Manager with monitoring financial reports and statistics.
Ensure bank deposits are made as needed, including in the General Manager’s absence.
Promote and market Destination Pet programs and services in the surrounding community.
Serve as the onsite manager when the General Manager is unavailable.
Perform other duties as assigned.