Assistant Manager (Career Opportunities)

Destination Pet•McKinney, TX

15h

About The Position

Destination Pet is seeking an Assistant Manager to help lead the team at Rover Resort. The Assistant Manager supports the company’s mission, vision, culture, and policies while helping oversee center operations and deliver coordinated pet care services. The role manages and supports staff under the direction of the General Manager and serves as the onsite manager when the General Manager is unavailable. The Assistant Manager helps ensure excellent customer service, sales, client communication, and pet guest safety and comfort. Duties also include scheduling, training and motivating staff, maintaining inventory and computer systems, addressing facility needs, supporting financial monitoring and bank deposits, and promoting Destination Pet services in the surrounding community. The position requires flexibility, including evening, weekend, and holiday work as needed, and involves physical work with dogs and exposure to animal-related materials and sanitation chemicals.

Requirements

At least 1 year of management experience, preferably in hospitality, service, and/or retail environments.
A passionate team player and strong motivator.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and interacting professionally and effectively with coworkers, clients, and the general public.
Proficiency with computer applications, including Microsoft Office Suite and database applications.
Ability to multitask and strong time-management skills.
Ability to complete assignments and responsibilities accurately and on time, often with strict and/or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Exceptional customer service experience and skills.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to frequently lift 40 pounds and remain on feet for the duration of the shift.
Ability to stand, walk, and climb stairs frequently.
Ability to use a computer system and a multiline telephone.
Ability to handle dogs on leashes.
Ability to work around disinfectant and sanitation chemicals, animal dander, and animal excretions.

Nice To Haves

Associate degree or BS/BA.
Veterinary, boarding, and/or grooming experience.

Responsibilities

Support Destination Pet’s mission, vision, culture, and policies.
Ensure exceptional customer service and salesmanship, including through customer contact, associate training, complaint resolution, and delivery of services.
Collaborate regularly with Destination Pet support staff, including Operations, Human Resources, Marketing, Facilities, and Legal.
Coordinate pet care services and cross-training as needed.
Manage center staff under the General Manager’s direction, including motivating, recruiting, hiring, training, promoting, coaching or counseling, and terminating staff when necessary.
Assist with facility compliance with federal and local labor laws, including OSHA, EEOC, ADA, and Fair Labor Practices.
Schedule staff assignments to support service quality while maintaining the payroll budget.
Monitor pet guests’ needs and ensure their safety, security, and comfort.
Resolve customer complaints and ensure client communication occurs.
Maintain appropriate supplies inventory, reorder and restock supplies, and shop for miscellaneous supplies as needed.
Manage the computer system.
Address center maintenance needs in the General Manager’s absence to maintain a safe and comfortable environment for pet guests and associates.
Assist the General Manager with monitoring financial reports and statistics.
Ensure bank deposits are completed as needed, including in the General Manager’s absence.
Promote and market Destination Pet programs and services in the surrounding community.
Serve as the onsite manager when the General Manager is unavailable.
Complete other duties as assigned.