Assistant Manager (Career Opportunities)

Destination Pet•Warner Robbins, GA

About The Position

Destination Pet is seeking an Assistant Manager to help lead the team at Endless Love Pet Resort. The role supports the company’s mission, vision, culture, and policies while helping ensure coordinated pet care services and exceptional customer service. The Assistant Manager manages center staff under the direction of the General Manager and serves as the onsite manager when the General Manager is unavailable. The position also supports daily facility operations, including staff scheduling, inventory, computer systems, maintenance needs, financial monitoring, and bank deposits. It promotes the company’s programs and services in the local community and helps ensure clear client communication and the safety, security, and comfort of pet guests.

Requirements

At least 1 year of management experience, preferably in hospitality, service, or retail environments.
Passionate team player with strong motivational skills.
Experience solving problems, exercising sound judgment, maintaining confidentiality, and interacting professionally and effectively with coworkers, clients, and the general public.
Proficiency with computer applications, including Microsoft Office Suite and database applications.
Ability to multitask and strong time-management skills.
Ability to complete assignments accurately and on time, often with strict or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Strong customer service experience and skills.
Ability to work evenings, weekends, and holidays.
Ability to frequently lift 40 pounds, remain on feet for the duration of the shift, and frequently stand, walk, and climb stairs.
Ability to use a computer system and multi-line telephone.
Ability to handle dogs on leashes.
Ability to work around disinfectant and sanitation chemicals, animal dander, and animal excretions.

Nice To Haves

Associate degree or BS/BA is a plus.
Veterinary, boarding, or grooming experience is a plus.

Responsibilities

Support Destination Pet’s mission, vision, culture, and policies.
Ensure exceptional customer service and salesmanship, resolve customer complaints, and help ensure client communication.
Collaborate regularly with Destination Pet support teams, including Operations, Human Resources, Marketing, Facilities, and Legal.
Coordinate pet care services and cross-training where needed.
Manage center staff under the General Manager’s direction, including motivating, recruiting, hiring, training, promoting, coaching or counseling, and terminating staff when necessary.
Assist with facility compliance with federal and local labor laws, including OSHA, EEOC, ADA, and fair labor practices.
Schedule staff assignments to support service quality while maintaining the payroll budget.
Monitor pet guests’ needs and help ensure their safety, security, and comfort.
Maintain appropriate supply inventory; reorder, restock, and shop for miscellaneous supplies as needed.
Manage the computer system.
Address center maintenance needs when the General Manager is absent, helping maintain a safe and comfortable environment for guests and associates.
Assist the General Manager with monitoring financial reports and statistics.
Ensure bank deposits are completed as needed, including when the General Manager is absent.
Promote and market Destination Pet programs and services in the surrounding community.
Serve as the onsite manager when the General Manager is unavailable.
Perform other duties as assigned.