Assistant Manager (Career Opportunities)

Destination Pet•Santa Fe, NM

7d•Onsite

About The Position

Destination Pet is seeking an Assistant Manager to help lead the team at Eldorado Animal Clinic. The Assistant Manager supports the organization’s mission, vision, culture, and policies while helping ensure coordinated pet care, excellent customer service, and effective center operations. The role manages center staff under the direction of the General Manager and serves as the onsite manager when the General Manager is unavailable. The Assistant Manager supports staffing, scheduling, training, compliance, inventory, facility maintenance, financial monitoring, and community outreach. The position also helps ensure the safety and comfort of pet guests, responds to client needs and complaints, and maintains effective communication with clients and colleagues. The role is full-time and pays $25.00–$30.00 per hour, depending on experience.

Requirements

At least one year of management experience, preferably in hospitality, service, and/or retail environments.
Passionate team player and strong motivator.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and interacting professionally and effectively with coworkers, clients, and the public.
Proficiency with computer applications, including Microsoft Office Suite and database applications.
Ability to multitask and strong time-management skills.
Ability to complete assignments and responsibilities accurately and on time, often under strict or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Exceptional customer service experience and skills.
Ability to work evenings, weekends, and holidays.
Ability to frequently lift 40 pounds, remain on feet for the duration of the shift, and frequently stand, walk, and climb stairs.
Ability to use a computer system and multi-line telephone.
Ability to handle dogs on leashes.
Ability to work around disinfectant and sanitation chemicals, animal dander, and animal excretions.

Nice To Haves

Associate degree or bachelor’s degree (Associate or BS/BA is a plus).
Veterinary, boarding, and/or grooming experience.

Responsibilities

Support Destination Pet’s mission, vision, culture, and policies.
Ensure exceptional customer service and salesmanship, including through personal contact, associate training, complaint resolution, and service delivery.
Collaborate regularly with Destination Pet Support Staff, including Operations, Human Resources, Marketing, Facilities, and Legal.
Coordinate pet care services and cross-training where needed.
Manage center staff under the General Manager’s direction, including motivating, recruiting, hiring, training, promoting, coaching or counseling, and terminating when necessary.
Assist with compliance with federal and local labor laws, including OSHA, EEOC, ADA, and fair labor practices.
Schedule staff assignments to support excellent service while maintaining the payroll budget.
Monitor and respond to pet guests’ needs to ensure their safety, security, and comfort.
Resolve customer complaints and ensure client communication occurs.
Maintain an appropriate inventory of supplies; reorder and restock as needed, and shop for miscellaneous supplies when needed.
Manage the computer system.
Address center maintenance needs in the General Manager’s absence to maintain a safe and comfortable environment for pet guests and associates.
Assist the General Manager with monitoring financial reports and statistics.
Ensure bank deposits are completed as needed, including in the General Manager’s absence.
Promote and market Destination Pet programs and services in the surrounding community.
Serve as the onsite manager when the General Manager is unavailable.
Perform other duties as assigned.