Assistant Manager
About The Position
As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the leadership team to adapt strategies for business success and provide operational support as needed. You support the Store Director and Associate Store Manager in driving business results, own an assigned division of responsibility, and help maintain store operations, systems, and technology. You also contribute to recruiting, training, and development when needed, foster a collaborative environment, keep the team focused on exceeding goals and delivering excellent customer service, lead product fit sessions, and create community engagement opportunities. The role may also require stepping into a variety of sales-floor roles. The posting lists an hourly range of $19.50–$24.35. Benefits and perks may depend on work location, employment type, and eligibility.
Requirements
- 1–2 years of retail management experience with a similar scope.
- Passion for supporting the brand, customers, and teams.
- Stay current with fashion trends and industry developments.
- Demonstrate teamwork, flexibility, and courtesy while executing tasks.
- Demonstrate innovation, champion new ideas, and use strong problem-solving skills while navigating uncertainty.
- Scheduling flexibility, including nights, weekends, and holidays.
- Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).
Responsibilities
- Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
- Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
- Manage store operations, systems, and technology while ensuring accountability.
- Assist with recruiting, training, and development efforts when needed.
- Partner with the Store Director and Associate Store Manager to create a collaborative working environment for associates.
- Keep the team on track to exceed goals and provide best-in-class customer service.
- Lead fit sessions to improve associates’ product knowledge and customer connections.
- Develop innovative ways to engage the community and build loyalty through events.
- Step into a variety of sales-floor roles as needed.
Benefits
- Competitive base pay and bonus programs.
- Up to 60% discount on branded J. Crew, J. Crew Factory, and Madewell products.
- Entertainment, travel, fitness, and mobile technology discounts.
- 401(k) plan with company matching donations.
- Medical and prescription coverage.
- Competitive paid time off (PTO) plan, including paid holidays (full-time).
- Dental, vision, and life insurance (full-time).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
