Assistant Manager

Quality Brand Group•Glendale, AZ

About The Position

The Assistant Manager role is a development pathway toward restaurant management for someone already capable of running shifts. The Assistant Manager helps the Restaurant Manager plan, direct, and control store operations, including supervising employees and supporting inventory, merchandising, loss prevention, and work-hour management. When directed, the Assistant Manager assists with product ordering and sales plans, learns the basics of profit-and-loss management, and may attend Restaurant Manager meetings. The role also develops recruiting, hiring, performance management, and knowledge of applicable state and federal laws and regulations. During assigned shifts, the Assistant Manager manages the people and processes needed to deliver a friendly guest experience. They oversee product preparation and service standards and provide leadership, direction, and coaching to Crew Members. They assign positions, communicate shift expectations, motivate team members, and provide feedback to address deficiencies or recognize success. Quality Brand Group LLC is a multi-store Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas. The company describes its workplace as respectful and friendly, with opportunities for personal growth and a focus on empowering team members to create memorable guest experiences.

Requirements

Fluently speak and read English.
Have math and writing skills.
Be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Be able to lift 30 to 50 pounds.
Be able to push, pull, stretch, and continuously use fingers and wrists bilaterally.

Nice To Haves

Restaurant, retail, or supervisory experience is preferred.
Guest focus: anticipate and understand guest needs and exceed expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem solving and decision making: make sound decisions based on analysis, experience, and judgment.
Building effective teams: place the right people in the right positions, enable decisions, and celebrate team success.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Communicate shift responsibilities, provide feedback, recognize achievements, and deploy team members to meet guest needs and service standards.
Support Crew Member training as directed by the Restaurant Manager.
Communicate goals and hold team members accountable for shift performance.
Promote urgency in responding to guest needs and resolving problems.
Reinforce systems, tools, and procedures, and take appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met.
Ensure restaurant standards and marketing initiatives are properly executed during shifts.
Follow processes to control labor costs, food costs, and cash.
Monitor compliance with cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, brand, and franchisee policies; respond positively to coaching and feedback; and remain accountable for shift responsibilities.
Learn and execute multiple tasks.
Prioritize guest satisfaction, respond to guest needs, and resolve problems promptly.
Follow brand and franchisee standards and systems to deliver quality food and beverages.
Follow safety, food safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Adhere to uniform standards, including a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.
Assist the Restaurant Manager with store planning, direction, and operations, including employee supervision and inventory, merchandising, losses, and work hours.
Assist with product ordering and sales plans when directed, learn basic profit-and-loss management, and develop recruiting, hiring, and performance management skills.